Workplace Ambassador

JLL; Bellevue (WA); On-site; USD 59,000 - 70,000; Full time

Job summary

JLL is seeking a Workplace Ambassador to support a positive, engaging environment at our Bellevue, WA site. You will be the go-to contact for employees and visitors, ensuring smooth front desk operations and facilitating workplace services.

You will coordinate events, assist with room bookings, IT coordination, and upkeep of amenities, while upholding health and safety standards. Strong communication and multitasking skills are essential.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or hospitality, corporate setting preferred.
• Excellent communication and relationship-building skills.
• Strong organization and multitasking in fast-paced environments.
• Tech-savvy with ability to use workplace tech tools.

Responsibilities

• Provide exceptional customer service to employees and visitors.
• Manage front desk, greet visitors, access control, and calls.
• Coordinate workplace support, bookings, and IT coordination.
• Assist in planning events and room setups.
• Maintain and monitor workplace amenities and safety practices.

Skills

Customer service

Hospitality

Interpersonal skills

Communication

Multitasking

Tech-savvy

Education

High school diploma

Customer service certification

Tools

Microsoft Office

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Ambassador- JLL

What this job involves:

The Workplace Ambassador plays a crucial role in creating a positive and engaging workplace environment for employees and visitors. This role involves providing exceptional customer service, fostering community and collaboration, and supporting various workplace initiatives. The Workplace Ambassador serves as a friendly and knowledgeable point of contact, ensuring that the workplace operates smoothly and meets the needs of occupants and stakeholders.

What your day-to-day will look like:

• Customer Service: Provide excellent customer service to employees and visitors, responding to inquiries, providing information, and addressing concerns promptly and professionally.
• Front Desk Operations: Manage the reception area, including greeting visitors, managing access control, and coordinating visitor registration. Answer phone calls, transfer calls, and take messages as needed.
• Workplace Support: Assist employees with workplace-related needs, such as room bookings, equipment requests, and IT support coordination. Act as a resource for workplace policies, procedures, and resources.
• Event Coordination: Assist in the coordination and execution of workplace events, meetings, and activities, including room setup, catering coordination, and audiovisual setup.
• Workplace Amenities: Maintain and manage workplace amenities, such as break rooms, lounges, wellness rooms, and collaborative spaces. Ensure cleanliness, orderliness, and functionality of these spaces.
• Workplace Communication: Disseminate workplace-related announcements, information, and updates to employees through various communication channels, including email, newsletters, and digital signage.
• Workplace Health and Safety: Promote and uphold workplace health and safety protocols and procedures, including proper use of equipment, adherence to emergency procedures, and reporting of incidents or hazards.
• Community Building: Foster a sense of community and engagement within the workplace by organizing social and team-building activities, wellness programs, and recognition initiatives.
• Workplace Policies and Procedures: Educate employees on workplace policies, procedures, and guidelines. Ensure compliance with workplace rules, regulations, and standards.
• Continuous Improvement: Proactively identify opportunities for process improvement, service enhancement, and cost savings within the workplace. Provide feedback and suggestions for optimizing the workplace experience.

Required qualifications:

• High school diploma or equivalent; additional certification or coursework in customer service, business, or a related field is a plus.
• Proven experience in a customer service or hospitality role, preferably in a corporate or commercial real estate environment.
• Excellent interpersonal and communication skills, with the ability to build relationships, communicate effectively with diverse individuals, and provide exceptional customer service.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Tech-savvy, with the ability to navigate workplace technology tools, equipment, and software.

Preferred qualifications:

• Professional and approachable demeanor, with the ability to represent the workplace effectively and positively.
• Flexibility and adaptability to changing work demands and work schedules, including occasional weekends or evenings for special events or support needs.
• Knowledge of health, safety, and security protocols applicable to the workplace.
• Basic knowledge of office equipment, operations, and administrative tasks.
• Strong problem-solving skills and the ability to address and resolve workplace-related issues.
• Passion for fostering a positive work environment and promoting employee engagement and morale.

Schedule:

M-F 8AM-5PM

Location:

Bellevue WA

Visa Sponsorship:

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

59,400.00 - 70,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Bellevue, WA