Guest Services Ambassador

BayCare Health System; Land O' Lakes (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

BayCare Health System is seeking a Guest Services Ambassador for Land O Lakes Health Hub. The role focuses on greeting and guiding patients, visitors, and clients, ensuring a positive experience across services and retail offerings.

The position requires strong hospitality mindset, effective communication with diverse stakeholders, and solid computer skills for scheduling, registrations, and financial counseling. PRN hours and varied shifts apply.

Qualifications

• Experience in hospitality or customer service.
• Proficient with computer systems used in patient flow and scheduling.
• Ability to communicate clearly with patients, visitors and staff.

Responsibilities

• Function as the guests' liaison to all assigned services.
• Hospitality-focused and critical to ensuring a positive experience for patients and visitors.
• Advocate for the patient and communicate effectively with health system leaders and staff.
• Address and resolve issues, escalating when needed to facility leaders or management.
• Possess advanced computer skills for reception, registration, scheduling and related tasks.
• Proficiency in waiting room management and service-line scheduling within 6 months of hire.

Skills

Customer service

Advanced computer skills

Reception & scheduling

Insurance verification

Education

High School or Equivalent

Associate's Preferred

Job description

Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Ambassador

Facility: Land O'Lakes Health Hub

Responsibilities for the Guest Service Ambassador include:

• Function as the guests' liaison to all assigned services.

• Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility

• Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians

• Will need to address & resolve issues, recognizing those requiring escalation to facility leaders and/or manager

• May or may not require performing all job specific functions listed within this description

• Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management.

• Must be proficient within 6 months of hire in waiting room management system and registration and scheduling of one service-line

Minimum Qualifications:

Education

• High School or Equivalent

• Associate's Preferred

Experience

• 1 year customer service or hospitality

Location: Land O Lakes, FL

Status: PRN (AS NEEDED)

Shift Hours: Variable

Weekend Work: Occasional

Equal Opportunity Employer Veterans/Disabled

Position Guest Services Ambassador

Location Land O Lakes:Rasmussen College Bldg | Support Services | PRN

Req ID 160440