Guest Services Agent (Part-Time) - Hilton Columbus Downtown

Hilton Global in; Columbus (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

Hilton Columbus Downtown is seeking a part-time Guest Services Agent to provide exceptional service in a dynamic environment. Responsibilities include guest registration, upselling hotel services, and ensuring guest satisfaction. Join a team passionate about hospitality with great benefits like travel discounts and paid time off.

Benefits

Worldwide travel discounts

DailyPay

Free parking or discounted bus passes

Paid time off from day one

Qualifications

• Strong communication skills and a passion for hospitality.
• Ability to work in a dynamic environment and handle guest requests effectively.
• Team player with leadership qualities.

Responsibilities

• Greet and register guests, ensuring outstanding service.
• Assist with check-in and check-out procedures while handling payments.
• Respond to guest inquiries and provide detailed information about hotel services.

Skills

Customer focus

Adaptability

Dependability

Job description

Guest Services Agent (Part-Time) - Hilton Columbus Downtown (Finance)

Nestled in the heart of the Short North Arts District and connected to the Greater Columbus Convention Center, our hotel features two towers with 1,000 guest rooms, 75,000 square feet of event space, and several unique dining options.

The Front Office Team at Hilton Columbus Downtown is seeking a Part-Time Guest Services Agent to join our award-winning property. Bring your talents to a creative, dynamic environment alongside teammates who share a passion for hospitality!

We offer excellent benefits including worldwide travel discounts, DailyPay, free parking or discounted bus passes, shift meals, paid time off from day one, and more!

What will I be doing?

As a Guest Services Agent, you will greet and register guests, assist with check-ins and check-outs, and ensure outstanding guest service and financial profitability. Your responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information, confirming details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms or bell services.
• Assisting with check-out procedures, ensuring accurate billing, handling payments, processing credit/debit transactions, converting foreign currency, and managing gift certificates.
• Having thorough knowledge of hotel offerings, including room types, rates, packages, promotions, and local area information to answer guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding promptly and courteously to guest requests and resolving issues effectively.
• Handling guest complaints, conducting research, and negotiating solutions for guest satisfaction.
• Receiving and relaying messages to guests.

Additional earning opportunities are available through effective upselling.

What are we looking for?

Hilton, founded in 1919, is a leader in hospitality, known for innovation, quality, and success. We seek team members who embody our core values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

We also value attributes such as quality, productivity, dependability, customer focus, and adaptability.

What is it like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury resorts to mid-priced hotels. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to creating remarkable experiences every day.