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Overnight Guest Services Agent - Hilton Columbus Downtown

Hilton Columbus Downtown

Columbus (OH)

On-site

USD 30,000 - 38,000

Full time

4 days ago

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Job summary

Hilton Columbus Downtown is seeking an Overnight Guest Services Agent to join their reputable Front Office Team. The role involves delivering exceptional guest experiences by handling registrations and check-outs, answering inquiries, and resolving issues in a fast-paced environment. Ideal candidates should exhibit strong customer service skills and the ability to work collaboratively with the team. Extensive benefits, including travel discounts and paid time off, are offered to employees.

Benefits

Worldwide travel discounts

DailyPay

FREE parking or discounted bus pass

Shift meals

Paid time off starting on the first day

Qualifications

Demonstrated customer service skills and a passion for hospitality.
Ability to work in a team-oriented environment.
Strong communication and interpersonal skills.

Responsibilities

Greet and register guests while checking them out.
Handle guest inquiries and resolve complaints promptly.
Utilize up-selling techniques to enhance guest experience.

Skills

Customer Focus

Dependability

Adaptability

Overnight Guest Services Agent - Hilton Columbus Downtown

Join to apply for the Overnight Guest Services Agent - Hilton Columbus Downtown role at Hilton Columbus Downtown

Overnight Guest Services Agent - Hilton Columbus Downtown

3 days ago Be among the first 25 applicants

Join to apply for the Overnight Guest Services Agent - Hilton Columbus Downtown role at Hilton Columbus Downtown

Nestled in the heart of the Short North Arts District, connected to the Greater Columbus Convention Center, our hotel boasts two towers with 1,000 guest rooms, 75,000 square feet of event space and several unique dining experiences.

The Front Office Team at the Hilton Columbus Downtown is currently seeking a Overnight Guest Service Agent (Full Time) to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality!

We offer amazing benefits such as worldwide travel discounts, DailyPay, FREE parking or discounted bus pass, shift meals, paid time off starting on your first day, and much more!

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Columbus Downtown

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitality

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