Guest Services Agent - Part Time

Q - Center; St. Charles (IL); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Paid time off

401(K) with employer match

Employee Meals

Job summary

Q - Center in St. Charles, Illinois, is seeking a Guest Service Agent to provide attentive and courteous service to guests during check-in and throughout their stay. This role involves answering guest inquiries and ensuring satisfaction.

The position requires flexible hours and offers a starting rate of $18.00/hour along with benefits such as paid time off and a 401(K) with employer match.

Qualifications

• High School diploma or equivalent and/or experience in a related field required.
• Proficient in Microsoft Office applications to include Word, Excel, and PowerPoint required.
• Customer service experience required.

Responsibilities

• Greet and welcome all guests approaching the Front Desk.
• Answer guest inquiries about services and facilities in a timely manner.
• Handle check-ins and checkouts in a friendly manner.

Skills

Customer service experience

Strong communication skills

Proficient in Microsoft Office

Education

High School diploma or equivalent

Tools

Multi-Functional Printer

Job description

Job Summary

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay and at checkout. This position will work with other service teams to maintain a customer-focused environment that allows our guests to have the most positive experience at Q Center.

The schedule for this position varies and will include days, afternoons and evenings throughout the week and weekend. Starting rate for this position is $18.00/hour.

Benefits

• Paid time off
• 401(K) with employer match
• Employee Meals

Education & Experience

• High School diploma or equivalent and/or experience in a related field required.
• Proficient in Microsoft Office applications to include Word, Excel and Power Point required.
• Experience using Multi-Functional Printer preferred.
• Customer service experience required.
• Strong communication skills both written and verbal.

Physical Requirements

• Flexible and long hours sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Fundamental Requirements

• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees.
• Greet and welcome all guests approaching the Front Desk in accordance with Q Center standards.
• Understand proper operation of the Call Center operation and ensure that all standards are met.
• Answer guest inquiries about services, facilities and hours of operation in a timely manner.
• Ensure following of correct process of package delivery, mail and messages to guest rooms as well as meeting rooms.
• Perform and complete Front Desk assigned duties; cross train in other areas of the front office as needed.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies; collect payment and make changes for guests.
• Be aware of all rates, packages and special activities as listed in specific documents of each category.
• Be familiar with all in-house groups; most notably VIP guests and their needs.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when creating a room reservation by understanding the guidelines given for each specific scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Balance and prepare individual paperwork for closing of shift according to Q Center standards.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.
• Ensure overall guest satisfaction and safety is achieved.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you require a reasonable accommodation to complete an application, please email your request to [e-mail] and provide the job title to which you are applying.