Guest Services Agent (Overnight)

onni; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

3 weeks PTO

Annual education allowance up to $1,0

Referral program

401(k) Match

Residential housing discount after 1

Friends and family rates for our Hotel

Job summary

Onni is seeking an Overnight Guest Services Agent for its Downtown LA property to build relationships with residents and vendors through warm, attentive front desk service.

In this fast-paced role you will handle check-ins/outs, coordinate mail and packages, and guide guests with local recommendations while collaborating with Leasing, Resident Services, Maintenance, and Management to ensure a superior luxury living experience.

Qualifications

• High School Diploma or equivalent.
• College Courses in Property Management or related field, preferred.
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints.
• Excellent oral and written communication skills.
• Ability to work in very high paced work environment and excellent interpersonal skills.
• Must be professional, team-oriented and possess good work ethics.
• Excellent organizational and time management skills.
• Attention to detail and ability to work on multiple projects simultaneously.
• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups.
• Must have a flexible schedule with the ability to work weekends, holiday and/or overnight.

Responsibilities

• Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
• Administers check-ins and check-outs.
• Coordinates the delivery of mail, messages, and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides a wealth of information to guests on various matters such as transport and restaurant advice.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
• Coordinates Elevator reservations for Residents: move in, move out, delivery
• Assists in a timely manner with all phone calls and emails from Residents and guests
• Recruits Partners for our Onni Rewards program and continuously updates Residents
• Ensures cleanliness and upkeep of amenity spaces by completing Property Walks
• Maintains Service of Resident Lounge Coffee Machines and supplies
• Refers multiple services (Housekeepers, dog walkers, etc.)
• Assists with packages, auditing, dry cleaning and perishable arrangements.
• Plans and brainstorms Resident events with Concierge, Resident Services and Property Management
• Provides administrative duties as needed.
• Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management
• Performs other duties as required

Skills

Customer service

Communication

Interpersonal skills

Time management

Multitasking

Professionalism

Teamwork

Flexibility

Overnight shifts

Education

High School Diploma

Property management courses

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description:

Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As an Overnight Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for.

This property is in Downtown LA.

Perks & Benefits

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered.

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• 401(k) Match
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

What Will You do?

• Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
• Administers check-ins and check-outs.
• Coordinates the delivery of mail, messages, and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides a wealth of information to guests on various matters such as transport and restaurant advice.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
• Coordinates Elevator reservations for Residents: move in, move out, delivery
• Assists in a timely manner with all phone calls and emails from Residents and guests
• Recruits Partners for our Onni Rewards program and continuously updates Residents
• Ensures cleanliness and upkeep of amenity spaces by completing Property Walks
• Maintains Service of Resident Lounge Coffee Machines and supplies
• Refers multiple services (Housekeepers, dog walkers, etc.)
• Assists with packages, auditing, dry cleaning and perishable arrangements.
• Plans and brainstorms Resident events with Concierge, Resident Services and Property Management
• Provides administrative duties as needed.
• Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management
• Performs other duties as required

What You Bring.

• High School Diploma
• College Courses in Property Management or related field, preferred
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
• Excellent oral and written communication skills
• Ability to work in very high paced work environment and excellent interpersonal skills
• Must be professional, team-oriented and possess good work ethics
• Excellent organizational and time management skills
• Attention to detail and ability to work on multiple projects simultaneously
• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups
• Must have a flexible schedule with the ability to work weekends, holiday and/or overnight.

Onni Properties, LLC ("Onni") will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

These job duties are:

• Coordinates the delivery of mail, messages, and packages.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf . Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fai Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/

Salary Range:

$21

About The Company:

Onni For over half a century, Onni