Guest Services Agent OnCall

MANTRA; Honolulu (HI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health & Wellness

Paid time off

Free shift meal

Uniforms provided

Hotel discounts

Training & development

Team events

Job summary

Ala Moana Hotel by Mantra in Honolulu, HI seeks a Front Office associate with outstanding customer service, organization, and hospitality passion to join our team. You will greet guests, handle registrations, and respond to inquiries to ensure a seamless guest experience from check-in to check-out.

English communication and the ability to work under pressure are essential. Join a collaborative team and enjoy benefits including health & wellness coverage, paid time off, staff meals, and hotel

Qualifications

• High school diploma or equivalent.
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Responsibilities

• Greets and registers guests, maintains guest accounts by posting charges/payments, and assists in verifying/settling accounts at checkout or during stay.

Skills

Customer service

Multi-tasking

Communication

Teamwork

Problem solving

Independent work

Education

High school diploma

Job description

Job Description

About the Role:

As part of the Front Office team, the ideal candidate innately possesses exceptional customer service skills, is highly organized and has a passion for hospitality. If you are helpful and accommodating, have a knack for problem solving and are energized by helping others, come join us!

What You’ll Do:

• Greets and registers guests; maintains guest accounts by posting charges/payments; assists in verifying/settling accounts at checkout or any time during guest stay; provides prompt and courteous service to meet high standards of service.
• Accurately completing the registration process for our guests from the start of their stay until the end to ensure a seamless guest experience.
• Assists guests’ inquiries/requests and respond with the appropriate response and/or action necessary.

Qualifications:

• High school diploma or equivalent
• The ability to communicate in English, both verbal and written
• Excellent communication and multi-tasking skills
• Previous customer experience and the ability to work effectively under pressure
• Exceptional problem solving skills and the ability to maintain composure in difficult situations
• The ability to work by themselves or part of a team

What You Bring:

• High school diploma or equivalent
• The ability to communicate in English, both verbal and written
• Excellent communication and multi-tasking skills
• Previous customer experience and the ability to work effectively under pressure
• Exceptional problem solving skills and the ability to maintain composure in difficult situations
• The ability to work by themselves or part of a team

Additional Information

Why Join Our Team?

At the Ala Moana Hotel by Mantra, we believe that taking care of our guests starts with taking care of our team members. Here is a look at what we offer:

• Health & Wellness: Comprehensive Medical, Dental, Vision, and Drug coverage to keep you and your family healthy, plus access to our Employee Assistance Program (EAP) for mental health and wellness support.
• Time to Recharge: Paid vacation, sick leave, and holidays because we know that rest and balance matter.
• Getting Here: Parking options available and a bus subsidy to help offset your commute costs.
• Dining: Enjoy a complimentary meal during your shift in our Team Member Cafeteria.
• Looking Sharp: Uniforms provided or dry-cleaning allowance so you always feel your best.
• Travel Perks: Exclusive hotel discounts through Accor's global network of properties worldwide.
• Growth & Development: Access to training, development programs, and career growth opportunities because we are invested in your future.
• Community & Culture: Our Heart Committee organizes engagement events, community service initiatives, and wellness activities to keep our team connected, inspired, and thriving.

Salary:

$28.67 - $35.84 per hour

Compensation:

$29-$29

Ala Moana Hotel by Mantra is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ala Moana by Mantra does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.