Guest Services Agent – On Site Position

Jobtailor; California (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Air Culinaire Worldwide is seeking a detail-oriented Guest Services Coordinator to support catering operations and manage client relationships. You will process orders, communicate with suppliers, and coordinate with Operations, IT, Finance, and Marketing & Sales to resolve issues.

The role emphasizes confidentiality, accuracy in order processing, and the ability to multitask in a fast-paced environment, with flexible scheduling including evenings, weekends, and holidays.

Qualifications

• High School diploma or equivalent.
• Bachelor's Degree in Hospitality or Culinary Field preferred.
• Experience handling client relationships in a business environment.
• Prior experience with catering/culinary operations or hospitality required.
• Basic knowledge of culinary terms and practices.
• Prior experience in aviation fields is a plus.
• Exceptional organizational skills and ability to multitask.
• Professional verbal and written communication.
• Proficiency in basic computer navigation, MS Outlook, Word, and Excel.
• Knowledge of modern office procedures, telephone communications, office systems, record keeping, and correspondence formatting/etiquette.
• Ability to establish daily priorities, work independently, and resolve issues.
• Schedule flexibility, including evening, weekend, and holiday hours.
• Successful completion of pre-employment background check
• Successful completion of pre-employment drug test
• MVR, if applicable to the position
• E-Verify
• Qualified candidates are required to work holidays and weekends

Responsibilities

• Coordinate catering operations.
• Provide bespoke guest service while maintaining confidentiality.
• Contribute to Guest Services Team functions and operations.
• Log into assigned phone queues and work assigned emails.
• Process assigned orders accurately and promptly.
• Record pertinent order information and e-file and code orders.
• Use company software to identify approved suppliers.
• Research pricing for custom items using approved websites.
• Communicate with the supply chain to clarify orders.
• Prepare quotes and apply promotional codes or discounts.
• Upsell items based on clients’ menus.
• Log Process Events according to department policy.
• Coordinate with Operations, Network, IT, Finance, and Marketing & Sales to resolve customer concerns.
• Apply Process Event solutions using the company credit matrix and management support.
• Perform quality control of orders, fees, and potential GPQC issues before kitchen or manager submission.
• Confirm orders with suppliers and close the order lifecycle.
• Communicate unresolved issues to management at shift close.
• Engage Guest Services, Operations, and senior management as needed.
• Participate in cross-training, weekly huddle meetings, departmental meetings, and customer/vendor issue resolution

Skills

Catering Operations Coordination

Client Relationship Management

Professional Communication

MS Outlook, Word & Excel

Organizational Skills

Education

High School Diploma or Equivalent

Bachelor's Degree in Hospitality or Culinary Field (Preferred)

Tools

MS Outlook

MS Word

MS Excel

Job description

• Coordinate catering operations for Air Culinaire Worldwide in accordance with company policies and procedures
• Provide bespoke guest service while maintaining security and confidentiality of client information
• Contribute to Guest Services Team functions and operations
• Log into assigned phone queues and work assigned emails
• Process assigned orders accurately and promptly
• Record pertinent order information and properly e-file and code orders
• Use company software to identify approved preferred suppliers
• Research pricing for custom items using approved websites
• Communicate with the supply chain to clarify orders
• Prepare quotes and apply appropriate promotional codes or discounts
• Upsell items based on clients’ requested menus
• Log Process Events according to department policy
• Coordinate with Operations, Network, IT, Finance, and Marketing & Sales to resolve customer concerns
• Apply Process Event solutions using the company credit matrix and management support
• Perform quality control of orders, fees, and potential GPQC issues before kitchen or manager submission
• Confirm orders with suppliers and close the order lifecycle
• Communicate unresolved issues to management at shift close
• Engage Guest Services, Operations, and senior management as needed
• Participate in cross-training, weekly huddle meetings, departmental meetings, and customer/vendor issue resolution

Requirements

• High School diploma or equivalent required
• Bachelor's Degree in Hospitality or Culinary Field preferred
• Experience handling client relationships in a business environment
• Prior experience with catering/culinary operations or hospitality required
• Basic knowledge of culinary terms and practices
• Prior experience in aviation fields is a plus
• Exceptional organizational skills and ability to multitask
• Professional verbal and written communication
• Proficiency in basic computer navigation, MS Outlook, Word, and Excel
• Knowledge of modern office procedures, telephone communications, office systems, record keeping, and correspondence formatting/etiquette
• Ability to establish daily priorities, work independently, and resolve issues
• Schedule flexibility, including evening, weekend, and holiday hours
• Successful completion of pre-employment background check
• Successful completion of pre-employment drug test
• MVR, if applicable to the position
• E-Verify
• Qualified candidates are required to work holidays and weekends

Core Competencies

Demonstrates expertise in coordinating catering operations and providing exceptional guest service while maintaining confidentiality. Proficient in managing client relationships, processing orders accurately, and collaborating with various departments to resolve issues.

Highest-signal resume keywords

• Catering Operations Coordination
• Client Relationship Management
• Professional Communication
• Proficiency in MS Outlook, Word, and Excel
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Culinary Terms Knowledge
• Order Processing
• Quality Control
• Record Keeping
• Promotional Code Application

Soft Skills

• Exceptional Organizational Skills
• Multitasking Ability
• Problem-Solving Skills

Certifications & Qualifications

• High School Diploma or Equivalent
• Bachelor's Degree in Hospitality or Culinary Field (Preferred)
• Pre-Employment Background Check
• Pre-Employment Drug Test
• MVR (If Applicable)

Industry Keywords

• Catering
• Hospitality
• Aviation Fields
• Guest Services
• Cross-Training

Tools & Technologies

• Company Software
• Telephone Communications