Guest Services Agent - Hilton Columbus Downtown

Hilton Worldwide, Inc.; Columbus (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join an established industry player as a Guest Services Agent in a vibrant downtown hotel. This full-time role offers a dynamic work environment where you will greet guests, manage check-ins and check-outs, and ensure exceptional service. With a focus on hospitality and teamwork, you will play a key role in creating memorable experiences for guests. Enjoy fantastic perks like travel discounts and paid time off from day one. If you are passionate about delivering outstanding service and being part of a dedicated team, this opportunity is perfect for you!

Benefits

Worldwide travel discounts

DailyPay

FREE parking or discounted bus pass

Shift meals

Paid time off starting on your first day

Qualifications

• Strong customer service skills and a passion for hospitality.
• Ability to handle guest inquiries and resolve issues effectively.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out and handle various forms of payment.
• Respond to guest inquiries and resolve complaints in a timely manner.

Skills

Customer Service

Hospitality

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

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Job Description - Guest Services Agent - Hilton Columbus Downtown (HOT0BLA5)

Job Description

Guest Services Agent - Hilton Columbus Downtown (

Job Number:

HOT0BLA5 )

Work Locations

Work Locations

: Hilton Columbus Downtown 401 North High Street Columbus 43215

Nestled in the heart of the Short North Arts District, connected to the Greater Columbus Convention Center, our hotel boasts two towers with 1,000 guest rooms, 75,000 square feet of event space and several unique dining experiences.

The Front Office Team at the Hilton Columbus Downtown is currently seeking a Guest Services Agent (Full Time) to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality!

We offer amazing benefits such as worldwide travel discounts, DailyPay, FREE parking or discounted bus pass, shift meals, paid time off starting on your first day, and much more!

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests.
• Additional earning opportunities through competitive upselling.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Schedule

Schedule

: Full-time

Brand : Hilton Hotels & Resorts

Job

Job

: Guest Services, Operations, and Front Office