Guest Services Agent: Front Desk & Shuttle Driver

Driftwood Hospitality Management; Durham (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk/Guest Services Associate at the Marriott Raleigh Durham Research Triangle Park in Durham, NC. The role requires greeting and registering guests, handling payments, and ensuring an exceptional stay in a fast-paced front desk environment.

Must be able to drive a 15-passenger shuttle and hold a valid license with a clean driving record. This full-time position offers growth opportunities within a team-focused hospitality company.

Qualifications

• Experience in hospitality or guest-facing roles is preferred.
• Ability to handle cash and perform basic arithmetic.
• Proficient in English; clear verbal and written communication.

Responsibilities

• Greet guests and register them quickly and courteously.
• Input guest information into the computer system and confirm details.
• Verify credit cards, handle cash, and post charges to guest accounts.
• Answer phones professionally and relay messages to guests.
• Close accounts at checkout and ensure guest satisfaction; resolve issues per guidelines.
• Maintain a neat front desk and adhere to safety procedures.

Skills

Customer service

Cash handling

English communication

Education

High school diploma

Tools

POS system

Job description

Driftwood Hospitality Management is seeking a Front Desk/Guest Services Associate at the Marriott Raleigh Durham Research Triangle Park in Durham, NC. The role requires greeting and registering guests, handling payments, and ensuring an exceptional stay in a fast-paced front desk environment.

Must be able to drive a 15-passenger shuttle and hold a valid license with a clean driving record. This full-time position offers growth opportunities within a team-focused hospitality company.