Guest Services Agent: Front Desk & Reservations Pro

Sonesta Hotels; Anaheim (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company Hm

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Disability Insurance

Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

The Guest Services Agent (GSA) at Sonesta International Hotels is the first point of contact for guests, handling front desk operations, ringing in charges, and guiding guests to services while upholding Sonesta’s service standards.

Responsibilities include registering guests, answering phones, processing transactions, assisting with reservations, and promoting teamwork across shifts; a high school diploma and English fluency are required, with ServSafe/TIPS certifications preferred or required.

Qualifications

• High School diploma or equivalent required.
• One year of hotel or retail customer service experience preferred.
• Fluency in English; other languages beneficial.
• Professional verbal and written communication skills.
• Experience with Microsoft Office and Opera systems preferred.
• ServSafe certification and/or TIPS certification may be required.
• Valid driver’s license required.

Responsibilities

• Register guests, issue room keys, and provide information on hotel services.
• Answer phones in a prompt and courteous manner.
• Process cash and credit card transactions per procedures.
• Maintain security of cash, credit card transactions, and guest information.
• Assist with guest reservations and upsell rooms to maximize revenue.
• Coordinate with teams to ensure smooth front-desk operations.
• Handle guest requests and special delivery of services.

Skills

Fluent English

Communication skills

Problem solving

Organizational skills

Education

High School diploma or equivalent

ServSafe certification

TIPS certification

Tools

Microsoft Office

Opera PMS

Job description

The Guest Services Agent (GSA) at Sonesta International Hotels is the first point of contact for guests, handling front desk operations, ringing in charges, and guiding guests to services while upholding Sonesta’s service standards.

Responsibilities include registering guests, answering phones, processing transactions, assisting with reservations, and promoting teamwork across shifts; a high school diploma and English fluency are required, with ServSafe/TIPS certifications preferred or required.