Guest Services Agent — Front Desk (Flexible Scheduling)

Crescent Hotels & Resorts; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Exceptional benefit plan

401K matching program

Flexible scheduling

Travel discounts

Job summary

A leading hospitality company in Virginia Beach seeks an At Your Service Agent to join their Front Desk team. The ideal candidate will have previous hotel guest service experience, a friendly demeanor, and strong multitasking abilities. Responsibilities include responding to guest inquiries, handling requests, and ensuring excellent customer satisfaction. Competitive wages and flexible scheduling offered.

Qualifications

• Experience in hotel guest service required, Marriott brand experience preferred.
• Calm under pressure and able to handle emergency situations.
• Strong problem-solving abilities.

Responsibilities

• Serve as main point of contact for guest requests and needs.
• Answer incoming calls from guests.
• Field guest complaints and resolve issues.

Skills

Previous hotel guest service experience

Friendly and professional demeanor

Ability to multitask

Strong computer skills

Education

High School Diploma

Job description

Delta Hotel by Marriott - Virginia Beach
2800 Shore Dr
Virginia Beach, VA 23451, USA

Description

Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality!

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Deskteam. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members (for FT and PT Associates)
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you!
• Discounts with our Crescent managed properties in North America for you & your family members
• Marriott Employee Room Rate Discount Program

As our At Your Service Agent, you will serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure guest satisfaction with result.

Here is what you will be doing each day:

• Answer incoming calls from guests, both external and in-house.
• Communicate guest needs to the appropriate department and follow up to ensure that requests have been handled.
• Take room service orders.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Desired Qualifications:

• Previous hotel guest service experience required. Marriott brand experience preferred.
• A friendly and professional demeanor
• The ability to multitask.
• High School Diploma required.

At Crescent Hotels & Resorts we strive to create a great placeto work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Behaviors

Preferred

Loyal

Loyal

: Shows firm and constant support to a cause

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Peer Recognition

: Inspired to perform well by the praise of coworkers

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Job Security

Job Security

: Inspired to perform well by the knowledge that your job is safe

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.