Guest Services Agent — Front Desk

Shaner Hotels; State College (Centre County); On-site; USD 28,000 - 38,000; Full time

Job summary

Shaner Hotels is seeking a candidate for a guest services role at the Toftrees Golf Resort in State College, Pennsylvania. This position includes flexible scheduling and responsibilities such as handling guest complaints, processing check-ins and check-outs, and ensuring payment compliance.

The ideal candidate should be a high school graduate with at least one year of customer service experience, preferably in the hotel industry. Computer skills and bilingual abilities (English/Spanish) are preferred.

Qualifications

• High school graduate or equivalent.
• Minimum one year of customer service experience, preferably in a hotel.
• Ability to communicate effectively with guests and coworkers.

Responsibilities

• Handle guest complaints ensuring satisfaction.
• Process check-ins and check-outs as per hotel standards.
• Maintain payment and cash handling procedures.

Skills

Customer service

Communication skills

Bilingual (English/Spanish)

Education

High school graduate or equivalent

Tools

Computer skills

Job description

Shaner Hotels is seeking a candidate for a guest services role at the Toftrees Golf Resort in State College, Pennsylvania. This position includes flexible scheduling and responsibilities such as handling guest complaints, processing check-ins and check-outs, and ensuring payment compliance.

The ideal candidate should be a high school graduate with at least one year of customer service experience, preferably in the hotel industry. Computer skills and bilingual abilities (English/Spanish) are preferred.