Front Desk Agent | State College Toftrees Golf Resort

Shaner Hotels; State College (Centre County); On-site; USD 28,000 - 38,000; Full time

Job summary

Shaner Hotels is seeking a candidate for a guest services role at the Toftrees Golf Resort in State College, Pennsylvania. This position includes flexible scheduling and responsibilities such as handling guest complaints, processing check-ins and check-outs, and ensuring payment compliance.

The ideal candidate should be a high school graduate with at least one year of customer service experience, preferably in the hotel industry. Computer skills and bilingual abilities (English/Spanish) are preferred.

Qualifications

• High school graduate or equivalent.
• Minimum one year of customer service experience, preferably in a hotel.
• Ability to communicate effectively with guests and coworkers.

Responsibilities

• Handle guest complaints ensuring satisfaction.
• Process check-ins and check-outs as per hotel standards.
• Maintain payment and cash handling procedures.

Skills

Customer service

Communication skills

Bilingual (English/Spanish)

Education

High school graduate or equivalent

Tools

Computer skills

Job description

Shaner Hotels has an amazing opportunity at our beautiful 102‑room Toftrees Golf Resort. Toftrees—meaning “home among the trees”—is nestled amid 1,500 scenic wooded acres in beautiful Centre County, Pennsylvania. The resort offers 102 unique guestrooms and suites, an outdoor heated pool, a fitness center, 11 fully appointed event rooms, and a golf course with a driving range and putting green.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• Provide superior guest services including check‑in/check‑out of guests courteously and efficiently; process all payments according to established hotel requirements; provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.