Guest Services Agent - Front Desk

Hospitality Management Corporation; Glenwood (MN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Great benefits package

401K plan

Promotional opportunities

Job summary

Hospitality Management Corporation is seeking a Front Desk Agent for BAYMONT BY WYNDHAM/PENNY'S DINER OF GLENWOOD, MN. The role involves greeting guests, managing check-ins and check-outs, handling reservations, and assisting guests with directions and local tips.

The ideal candidate will have a high school diploma or equivalent, be proficient with Microsoft Office, and be a team player who can stay composed under pressure.

Qualifications

• IHG brand experience is a plus.
• Strong time management and multitasking abilities.
• Proficient with reservations systems and computer equipment.
• Good communication skills and ability to assist guests.
• Experience in customer-facing hospitality roles is preferred.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Skills

IHG brand experience

Microsoft Office

Time management

Reservations system knowledge

Guest service

Education

High School diploma or equivalent

Job description

Hospitality Management Corporation is seeking a Front Desk Agent for BAYMONT BY WYNDHAM/PENNY'S DINER OF GLENWOOD, MN. The role involves greeting guests, managing check-ins and check-outs, handling reservations, and assisting guests with directions and local tips.

The ideal candidate will have a high school diploma or equivalent, be proficient with Microsoft Office, and be a team player who can stay composed under pressure.