Guest Services Agent - Elevate Guest Experiences

Quorum Hospitality; Kapaa (HI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Benefits

Holidays & Paid Time Off

401(k) Retirement Plan

Education Program

Hotel Travel Discounts

Daily Pay

Job summary

Quorum Hospitality seeks a Guest Services Agent for Hilton Garden Inn Kauai Wailua Bay. You will warmly greet guests, handle reservations, and provide information to ensure a memorable stay. The role emphasizes welcoming service, efficiency at check-in/out, and collaboration with hotel teams.

The position requires hospitality experience and a positive, detail-oriented approach. Competitive benefits and travel discounts are offered as part of the package.

Qualifications

• Customer service experience in a hotel or related field.
• High school diploma or equivalent.
• Proficient with Windows operating systems.

Responsibilities

• Greet and welcome all guests at the Front Desk in a friendly, service-oriented manner.
• Operate the telephone switchboard courteously.
• Answer guest inquiries about hotel services, facilities, hours, and local amenities.
• Establish and maintain good communications with colleagues and other departments.
• Follow credit policies and stay aware of rates, packages, promotions, groups, and dates.

Skills

Customer service

Windows proficiency

Multi-tasking

Problem solving

Team communication

Education

High school diploma

Tools

Reservation system

Job description

Quorum Hospitality seeks a Guest Services Agent for Hilton Garden Inn Kauai Wailua Bay. You will warmly greet guests, handle reservations, and provide information to ensure a memorable stay. The role emphasizes welcoming service, efficiency at check-in/out, and collaboration with hotel teams.

The position requires hospitality experience and a positive, detail-oriented approach. Competitive benefits and travel discounts are offered as part of the package.