Guest Services Agent - Create Memorable Stays

BENCHMARK; Ohio; Vor Ort; USD 18.000 - 26.000; Vollzeit

Zusammenfassung

Hyatt Place Athens/Downtown, part of Pyramid Global Hospitality, is seeking a Guest Services Agent to deliver warm, engaging service from check-in to check-out.

The role focuses on personalized guest experiences, coordinating reservations, explaining amenities, and collaborating with team to maintain a welcoming lobby.

The company values growth and teamwork, with training and opportunities to advance in a fast-paced hospitality environment.

Qualifikationen

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Aufgaben

• Provide exceptional customer service by being engaging and taking sincere interest.
• Assist guests with check-in, check-out, billing and reservations.
• Explain our amenities and fun facts they should know about our hotel.
• You will be working together with other attendants to ensure each guest has a personalized experience.
• Be the difference with all guest and employees and do more than just “the norm”.

Kenntnisse

Customer service

Guest interaction

Communication

Teamwork

Problem solving

Hospitality

Jobbeschreibung

Hyatt Place Athens/Downtown, part of Pyramid Global Hospitality, is seeking a Guest Services Agent to deliver warm, engaging service from check-in to check-out.

The role focuses on personalized guest experiences, coordinating reservations, explaining amenities, and collaborating with team to maintain a welcoming lobby.

The company values growth and teamwork, with training and opportunities to advance in a fast-paced hospitality environment.