Guest Experience Specialist

BENCHMARK; Athens (GA); Vor Ort; USD 18.000 - 26.000; Vollzeit

Zusammenfassung

Hyatt Place Athens/Downtown, part of the Pyramid Global Hospitality portfolio, seeks a Guest Services Agent. You will greet guests, assist with check-in/check-out, explain amenities, and provide local area knowledge to ensure a memorable stay.

The role emphasizes guest engagement, teamwork, and a proactive service mindset in a fast-paced environment. Availability for varied shifts including weekends and holidays is required; compensation starts at $16 per hour and reflects experience and

Qualifikationen

• At least one year in a customer service role with high guest interaction.
• Excellent verbal communication skills.
• Ability to work in a team environment.

Aufgaben

• Provide exceptional customer service by being engaging and taking sincere interest.
• Assist guests with check-in, check-out, billing and reservations.
• Explain our amenities and local facts they should know about our hotel.
• Work with attendants to ensure each guest has a personalized experience.
• Assist in keeping entrance area clean and organized.
• Be the difference with guests and employees and do more than the norm.

Kenntnisse

Customer service

Teamwork

Verbal communication

Problem solving

Guest relations

Jobbeschreibung

Hyatt Place Athens/Downtown, part of the Pyramid Global Hospitality portfolio, seeks a Guest Services Agent. You will greet guests, assist with check-in/check-out, explain amenities, and provide local area knowledge to ensure a memorable stay.

The role emphasizes guest engagement, teamwork, and a proactive service mindset in a fast-paced environment. Availability for varied shifts including weekends and holidays is required; compensation starts at $16 per hour and reflects experience and