Guest Service Rep

BENCHMARK; Athens (GA); On-site; USD 18,000 - 26,000; Full time

Job summary

Hyatt Place Athens/Downtown, part of the Pyramid Global Hospitality portfolio, seeks a Guest Services Agent. You will greet guests, assist with check-in/check-out, explain amenities, and provide local area knowledge to ensure a memorable stay.

The role emphasizes guest engagement, teamwork, and a proactive service mindset in a fast-paced environment. Availability for varied shifts including weekends and holidays is required; compensation starts at $16 per hour and reflects experience and

Qualifications

• At least one year in a customer service role with high guest interaction.
• Excellent verbal communication skills.
• Ability to work in a team environment.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Assist guests with check-in, check-out, billing and reservations.
• Explain our amenities and local facts they should know about our hotel.
• Work with attendants to ensure each guest has a personalized experience.
• Assist in keeping entrance area clean and organized.
• Be the difference with guests and employees and do more than the norm.

Skills

Customer service

Teamwork

Verbal communication

Problem solving

Guest relations

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to Hyatt Place Athens/Downtown, a standout property in the Pyramid Global Hospitality portfolio. This modern and welcoming hotel features 190 guest rooms and 3,997 sq. ft. of meeting space, offering a professional and fast-paced environment built around exceptional service and hospitality. As a member of our team, you’ll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or operations, you’ll have the opportunity to build your skills while contributing to a supportive and collaborative workplace. We provide comprehensive training programs and opportunities for advancement to ensure our team members are set up for success. If you're passionate about hospitality and excited to be part of a people-first culture, Hyatt Place Athens/Downtown is the perfect place to grow your career. Explore your potential with us today.What you will have an opportunity to do:We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel, the Guest Services Agent assists with guest reservation and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist guest at check-in.If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is an opportunity for a driven person to grow a career in hospitality with a world-class property.Your Role:Provide exceptional customer service by being engaging and taking sincere interest.Assist guests with check-in, check-out, billing and reservations.Explain our amenities and fun facts they should know about our hotel.You will be working together with other attendants to ensure each guest has a personalized experience.Assist in keeping entrance area clean and organized\"Be the difference\" with all guest and employees and do more than just “the norm\".What are we looking for?At least one year in a customer service role with high guest interactionHospitality industry experience is a plusAbility to solve problems when they ariseAbility to work in a team environment is a mustPleasant and helpful personalityA strong desire to make an impact on other peopleAn outgoing and engaging personalityExcellent verbal communication skillsAbility to work in a fast-paced settingAbility to stand for the duration of the shiftMust be available to work various shifts including weekends and holidaysCompensation:$16-$16Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.