Guest Services Agent at Snake River Sporting Club

Snake River Sporting Club Lodging, LLC; Jackson (WY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health and retirement benefits

Employee housing based on availability

Access to club amenities and activities

Discounted ski passes

Nationwide discounts through Working Advantage

Job summary

A luxury resort in Jackson, Wyoming is seeking a Guest Services Agent to ensure high standards of guest satisfaction. Responsibilities include managing front desk operations, providing concierge services, and supporting team dynamics. The ideal candidate should possess strong communication and organizational skills, as well as an understanding of hospitality principles. Join a teamwork-oriented and fun environment that emphasizes individuality and collective success. Health benefits and amenities access are offered.

Qualifications

• Ability to lead and mentor team members.
• Understand guest expectations and needs.
• Maintain confidentiality of resort data.
• Understanding of business and sales principles in hospitality.

Responsibilities

• Manage front desk operations.
• Provide concierge services.
• Support team and foster guest relations.
• Ensure health and safety compliance.

Skills

Efficient computer skills

Effective communication skills

Organized with ability to multi-task

Attention to detail

Teamwork

Problem-solving

Job description

Description

POSITION SUMMARY:

As a Guest Services Agent at Snake River Sporting Club, you will be an integral part of the guest experience, ensuring the seamless operation of front desk and concierge services from check-in to checkout at the highest standard of guest satisfaction and service excellence.

WE ARE

Snake River Sporting Club is a luxurious retreat that combines the beauty of nature with high-end amenities and activities. The property includes a private golf club, residences, and homes in a vacation rental pool. Covering nearly 1,000 acres, Snake River Sporting Club includes a world class golf course designed by Tom Weiskopf ranked second in the state, an equestrian center, first-rate fishing, and a working ranch, offering a unique combination of amenities and experiences.

OUR CULTURE | Individual Distinction, Collective Soul

Snake River Sporting Club & Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

WORK ENVIRONMENT

Snake River Sporting Club, Campus-wide.

The job involves working in close proximity with: Sylvan Lodge Guests, Homeowners, Club Members, and SRSC Managers/Supervisors.

Requirements

QUALIFICATIONS:

Essential: Efficient computer skills, effective communication skills, organized with an ability to multi-task, and possesses an understating of business and sales principles applicable to the hospitality industry.

Ability to:

• Perform job functions with attention to detail, speed, and accuracy
• Prioritize and organize
• Be a clear thinker, remain calm, and resolve problems using rational judgment
• Lead and mentor new and veteran team members
• Understand guest expectations and needs
• Work cohesively with co-workers as part of a team
• Communicate effectively with clients, guests, homeowners, and members
• Maintain confidentiality of privileged and pertinent resort data and information

DUTIES AND RESPONSIBILITIES:

• Guest Interaction
• Operational Management
• Front Desk Operations
• Concierge Services
• Team Support
• Guest Relations
• Administrative Tasks
• Quality Assurance
• Collaboration
• Health and Safety Compliance
• Flexibility

BENEFITS:

• Health and retirement benefits
• Employee Housing based on availability
• Staff discounts on hotel services
• Access to club amenities and activities such as golf, tennis, racquetball, horse riding, hiking trails, fishing, cross-country/nordic skiing, heli skiing and more
• Discounted ski pass to: JHMR, Snow King, and Targhee
• F&B/Retail discounts
• Nationwide discounts for travel, events, cruises, ski resorts, shows, sports, concerts, amusement/theme parks etc through Working Advantage
• Access to employee discounts to all of our sister properties through Noble House

EEO STATEMENT FOR NOBLE HOUSE

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.