Guest Services Agent

hriproperties; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

hriproperties' downtown hotel seeks a Guest Services Agent to welcome guests, assist with check-in/check-out, and address guest needs to ensure a positive stay. The Front Office team collaborates across departments to deliver memorable service.

You'll work at the front desk, handle payments and reservations, and coordinate with housekeeping to maintain a smooth operation. The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced environment,

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem solving

Education

High school diploma

Tools

PMS

Job description

65 rooms

Amenities: lobby concessions counter, on-site bar and restaurant, valet parking, laundry service.

With a lobby inspired by a Victorian theater and rooms reflecting the charm of a classic New Orleans manor house, this downtown property blends historic elegance with modern comforts. Eye-catching art, marble finishes, and deco-inspired details create a distinctive environment, while guest rooms offer a mix of manor house character and contemporary amenities. Ideal for hospitality professionals, the hotel provides an engaging setting where creativity, personalized service, and memorable guest experiences are at the heart of operations.

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience. JOB DESCRIPTION

Job Title : Guest Services Agent

Department: Front Office

Supervision Exercised: NONE

Supervision Received: Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

• Education


• High school diploma preferred.


• Experience


• Previous hospitality or customer service experience preferred.


• Experience with hotel Property Management Systems (PMS) a plus.


• Skills and Knowledge


• Strong customer service and communication skills.


• Ability to multitask in a fast-paced environment.


• Basic computer and data-entry proficiency.


• Problem-solving and conflict-resolution ability.


• Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.


• Respond to guest inquiries, requests, and concerns promptly and professionally.


• Handle payments, room assignments, and reservation changes accurately.


• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.


• Maintain a clean and organized front desk and lobby area.


• Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements .