Guest Services Agent

Valor Hospitality Partners; United States; Presencial; USD 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Hotel Discount Program

Uniforms Provided

Health/Dental/Vision/Life Insurance

Paid PTO after 90 days

401k with employer match

Awards and Recognition programs

Food and Beverage Discounts

Tuition Reimbursement

Descripción de la vacante

Valor Hospitality Partners in the United States is seeking a Front Desk Associate to warmly greet guests, check them in/out, and provide recommendations for local attractions. You will manage reservations, verify details, and support upsell opportunities to maximize guest satisfaction.

The role emphasizes accurate cash handling, courteous communication, and coordination with Housekeeping to ensure room readiness. A high school diploma and 3–12 months of related experience are required.

Formación

• High school diploma or equivalent experience.
• 3–12 months of related guest relations experience.
• Excellent computer and cash handling skills; able to stand for long periods.
• On-the-job training for knowledge of hotel services.
• Ability to communicate hotel services to guests and staff.

Responsabilidades

• Handle guest check-ins/outs, reservations, and upsell room rates.
• Verify registrations and ensure accurate charges.
• Pre-register, block reservations, and manage same-day or future bookings.
• Balance cash at the start/end of each shift.
• Resolve guest complaints and assist with inquiries.
• Answer phone and provide hotel information.
• Cancel reservations per procedures.
• Coordinate between Front Desk and Housekeeping.

Conocimientos

Computer skills

Cash handling

Guest service

Communication

Stand for long periods

Educación

High school diploma or equivalent

Descripción del empleo

Competitive + Benefits

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.

Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun " we love what we do!"
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

BENEFITS PACKAGE

• Competitive Salary
• Team Member Hotel Discount Program
• Uniforms Provided
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO beginning after ninety (90) days of employment
• Immediate eligibility for 401k and employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement

The Role

POSITION PROFILE

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

ESSENTIAL RESPONSIBILTIES

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related position guest relation position with this company or other organizations.
• Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management, staff and guests.

PHYSICAL DEMANDS

• Ability to stand on your feet for extended periods of time
• Bending and lifting to support organization of the hotel and offices

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Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.