Guest Services Agent

Lodging America at Brookhaven; United States; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Life insurance

401k with match

PTO after 90 days

Tuition reimbursement

Hotel discounts

Uniforms provided

F&B discounts

Awards program

Job summary

Lodging America at Brookhaven is seeking a friendly Front Desk Associate to welcome guests, handle registrations, and provide information on local attractions. You will process reservations, upsell services, and ensure accurate billing while delivering outstanding service.

Ideal candidates bring strong communication and computer skills, a professional demeanor, and the ability to balance cash with accuracy. This role involves some standing and offers benefits as part of our team culture.

Qualifications

• High school diploma or equivalent.
• 3–12 months of experience in guest relations or a related role with this company or other organizations.
• Must have excellent computer and cash handling skills, and be able to stand for extended periods.

Responsibilities

• Handle guest registration, room assignments, provide quotes, upsell and collect payments.
• Verify registrations against the computer system for accuracy of name, payment type, rate and market segment.
• Pre-register, block reservations and take same-day or future reservations following rate structures and sell strategies.
• Manage guest check-ins/check-outs in line with hotel cash handling policies and ensure charges/credits are posted correctly.
• Ensure cash and equivalents are balanced at start and end of each shift.
• Resolve guest complaints and assist with inquiries about hotel services, local attractions, and other needs.
• Manage phone activity and provide general information to callers.
• Cancel room reservations according to procedures.
• Greet guests professionally and coordinate with Housekeeping to manage room status.

Skills

Guest relations

Customer service

Cash handling

Communication

Computer skills

Education

High school diploma or equivalent

Tools

POS system

Job description

Introduction

Competitive + Benefits We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests. It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun " we love what we do! We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

Benefits Package

• Competitive Salary Team Member
• Hotel Discount Program Uniforms Provided
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO beginning after ninety (90) days of employment
• Immediate eligibility for 401k and employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement

Position Profile

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

Essential Responsibilities

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

Required Knowledge, Skills, and Abilities

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related position guest relation position with this company or other organizations.
• Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management, staff and guests.

Physical Demands

• Ability to stand on your feet for extended periods of time
• Bending and lifting to support organization of the hotel and offices

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Competitive + Benefits We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.