Guest Services Agent

PL Boutique Investors LLC; San Diego (CA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Hotel discount program

Uniforms provided

Health, Dental, Vision, Life insurance

401k employer match

Paid PTO after 90 days

Tuition reimbursement

Awards and recognition programs

Food and beverage discounts

Career development

Job summary

Valor Hospitality is seeking a Front Desk/Guest Service Associate to handle check-ins, check-outs, reservations, and guest needs at our San Diego properties. You will greet guests, provide rate quotes, and help guests with directions and local attractions, while maintaining a welcoming, service-oriented presence.

Ideal candidates have a high school diploma and 3–12 months in guest relations, with strong computer and cash handling skills and a friendly, professional demeanor.

Qualifications

• High school diploma or equivalent.
• 3–12 months of employment in a related guest relations position.
• Excellent computer and cash handling skills.
• Ability to stand for extended periods and stay sociable.
• Strong communication and guest service orientation.

Responsibilities

• Check in/out guests and manage room reservations.
• Provide quotes for room rates and up-sell when possible.
• Pre-register, block reservations and manage same-day/future bookings.
• Balance guest folio charges and verify correct postings.
• Handle cash and cash equivalents per policies.
• Resolve guest inquiries, complaints, and requests.
• Assist guests with directions and local attractions.
• Answer phone lines and coordinate with Housekeeping.

Skills

Guest relations experience

Cash handling

Computer skills

Communication

Customer service

Education

High school diploma or equivalent

Job description

Introduction

Competitive + Benefits We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests. It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun " we love what we do! We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

Benefits Package

• Competitive Salary Team Member
• Hotel Discount Program Uniforms Provided
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO beginning after ninety (90) days of employment
• Immediate eligibility for 401k and employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement

Position Profile

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

Essential Responsibilities

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

Required Knowledge, Skills, and Abilities

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related position guest relation position with this company or other organizations.
• Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management, staff and guests.

Physical Demands

• Ability to stand on your feet for extended periods of time
• Bending and lifting to support organization of the hotel and offices

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Competitive + Benefits We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.