Guest Services Agent

GOEBEL FIXTURE COMPANY; Steamboat Springs (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

PTO

Paid Holidays

401k

Ski pass

Job summary

Retreatia in Steamboat Springs, CO is seeking a friendly Guest Services Agent to ensure a memorable guest experience from registration to checkout. You will greet guests, handle check-in/check-out, address inquiries, and act as an advocate for guest satisfaction.

The role requires high school education, excellent customer service, and the ability to perform clerical duties. Health insurance, PTO, paid holidays, 401k, and a ski pass are included for full-time, year-round employees.

Qualifications

• High school degree required.
• Candidate should deliver friendly, welcoming guest experiences.
• Greet guests, assist with registration, and address inquiries with professionalism.

Responsibilities

• Greet all guests and make them feel welcome.
• Process check-in/check-out of guests and handle charges.
• Contact guests at arrival and departure.
• Advocate for guests during their stay and resolve inquiries or issues with staff.
• Provide information on local activities (skiing, dining, etc.).
• Perform clerical duties (phones, email, data entry).
• Audit key cards daily for availability.

Skills

Guest services

Customer service

Check-in/out

Education

High school diploma

Job description

• Location 1585 Mid Valley Dr,#12,Steamboat Springs, CO, 80487,United States
• Base Pay $22.00 - $24.00 / Hour
• Job Category 1
• Employee Type Full Time Non-Exempt
• Required Degree High school

We're looking for the brightest and best Guest Services Agent that retains a friendly, welcoming demeanor, excellent customer service, and that will play a vital part in making our guests’ vacation memorable from registration to checkout.

Job Summary:

• Greet all guests and make them feel welcome.
• Process check-in/check-out of guests, process any guest credits and/or charges.
• Contacting guests and welcoming them upon their arrival and exit.
• Act as an advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain. the highest level of guest satisfaction during their stay.
• Upon request, provide guests with information regarding local activities such as skiing, snowmobile, fishing, dining, hiking etc.
• Perform clerical duties such as answering phones, email correspondence, typing, filing, and computer data entry as necessary.
• Audit key cards daily to make sure they are available for guests and staff.

Health Insurance, PTO, Paid Holidays, 401k and ski pass included for full-time, year around employees.

• Must live within 30 miles of Steamboat Springs, CO

Why Retreatia?

At Retreatia, we believe our employees are our greatest asset. We foster a collaborative, team-oriented culture where hard work is recognized, growth is encouraged, and every team member has the opportunity to make a meaningful impact. If you're looking for a rewarding career in one of Colorado's premier mountain communities, we'd love to have you join our team.

Retreatia is a rapidly growing vacation rental and property management company located in the heart of Steamboat Springs, Colorado. Our team members are the foundation of everything we do. We believe in delivering exceptional experiences not only for our homeowners, guests, and residents, but also for the people who work here.

Our culture is built on integrity, accountability, teamwork, and service. We create engaging environments that connect people with place while providing opportunities for talented individuals to grow professionally and personally. If you take pride in quality workmanship, enjoy solving problems, and want to be part of a supportive team, we'd love to hear from you.

Retreatia is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics