Guest Services Agent

hriproperties; Salt Lake City (UT); On-site; USD 28,000 - 38,000; Full time

Job summary

HRi Properties in Salt Lake City is seeking a Guest Services Agent to welcome guests, check them in, and resolve requests to ensure a smooth stay.

You'll coordinate with housekeeping, handle payments, and maintain a tidy front desk, with shifts including weekends and holidays. This role supports business and leisure guests in a vibrant downtown property.

Qualifications

• Experience in hospitality or customer service preferred.
• Experience with hotel PMS is a plus.
• Strong customer service and communication skills.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Professional demeanor

Education

High school diploma

Tools

PMS (Property Management System)

Job description

241 rooms | 6,000 sq. ft. meeting/event space

Amenities: pet-friendly, indoor pool, on-site dining, warm chocolate chip cookies upon arrival, fitness center, EV charging.

Located near downtown Salt Lake City, this property provides convenient access to top attractions, including Rice-Eccles Stadium, City Creek Center, Temple Square, and the Salt Palace Convention Center. With Salt Lake City International Airport just 10 minutes away, it offers an engaging environment for hospitality professionals serving both business and leisure travelers.

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.

JOB DESCRIPTION

Job Title: Guest Services Agent

Department: Front Office

Supervision Exercised: NONE

Supervision Received: Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

Education

• High school diploma preferred.

Experience

• Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.

Skills and Knowledge

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

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HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.