Guest Services Agent

DoubleTree by Hilton Hotel Atlanta - Roswell; Roswell (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Team Member Hotel Discount Program

Uniforms Provided

Health insurance

Dental insurance

Vision insurance

Life Insurance

401k with employer match

Paid PTO

Food and beverage discounts

Tuition reimbursement

Daily Pay

Job summary

Valor Hospitality seeks a Guest Relations/Front Desk Associate to greet guests, check them in/out, and assist with reservations at a Hilton-branded property. You will handle payments, upsell rooms, and provide local recommendations with a welcoming, high-service mindset.

The role requires strong computer skills, cash handling, and 3–12 months in a related position, with the ability to stand long hours and stay personable during peak times.

Qualifications

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related guest relation position.
• Excellent computer and cash handling skills.
• Sociable, outgoing, guest-service oriented demeanor.

Responsibilities

• Register guests, assign rooms, provide quotes and upsell where possible.
• Pre-register, block reservations and manage same-day or future bookings.
• Balance cash and charges; verify folio accuracy and payments.
• Resolve guest inquiries, assist with services, directions and local attractions.
• Coordinate between Front Desk and Housekeeping for room readiness.
• Handle phone inquiries with professional and courteous service.

Skills

Customer service

Cash handling

Computer literacy

Communication

Guest relations

Education

High school diploma or equivalent

Job description

COMPANY OVERVIEWAt Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.POSITION PROFILEPerform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.ESSENTIAL RESPONSIBILTIESHandle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.Manage phone activity including providing general knowledge to callers.Cancel room reservations according to procedures.Walk customers in a professional and courteous manner according to procedures.Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESHigh school diploma or equivalent experience.Three to twelve months of employment in a related position guest relation position with this company or other organizations.Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.Working knowledge is generally learned on-the-job.Communicate information and hotel services to management, staff and guests.PHYSICAL DEMANDSAbility to stand on your feet for extended periods of timeBending and lifting to support organization of the hotel and officesBENEFITS PACKAGECompetitive SalaryDaily Pay!Team Member Hotel Discount ProgramUniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO401k with employer matchFood and Beverage DiscountsTuition ReimbursementIf you like a high-touch, community-connected environment where you can thrive, this is the hotel for you. Passionate about service and ready to grow with a strong Hilton flag in a fast-growing suburban market? Let’s talk. Click Here to learn what makes DoubleTree Alpharetta stand out.