Guest Services Agent

Hotel Indigo Orange Beach - Gulf Shores; Orange Beach (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Hotel discount

Uniforms provided

Health insurance

401k with match

Tuition reimbursement

Job summary

Valor Hospitality seeks a Guest Services Agent to join our hotel team. You will greet guests, register arrivals, assist with reservations, and provide directions and local recommendations.

Experience in guest relations with strong computer and cash handling skills is preferred. This on-site role offers daily pay options and a comprehensive benefits package.

Qualifications

• Excellent computer and cash handling skills.
• Ability to stand for extended periods.
• Strong guest service orientation and courtesy.

Responsibilities

• Handle guest registration and check-ins/outs.
• Provide room reservations quotes and up-sell when possible.
• Assist guests with inquiries, directions, and local information.
• Coordinate with housekeeping and front desk as a liaison.
• Manage phone activity and route calls appropriately.

Skills

Customer service

Cash handling

Computer skills

Communication

Education

High school diploma or equivalent

Job description

COMPANY OVERVIEWAt Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.Position: Guest Services AgentReports To: Guest Services Manager, Rooms DirectorCOMPANY OVERVIEW:Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.POSITION PROFILE:Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.ESSENTIAL JOB FUNCTION:Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.Manage phone activity including providing general knowledge to callers.Cancel room reservations according to procedures.Walk customers in a professional and courteous manner according to procedures.Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.DESIRED SKILLS AND QUALIFICATIONS:Education: High school diploma or equivalent experience.Experience: Three to twelve months of employment in a related position guest relation position with this company or other organizations.Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.BENEFITS PACKAGECompetitive SalaryDaily Pay!Team Member Hotel Discount ProgramUniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO401k with employer matchTeam Member Awards and Recognition programs throughout the yearFood and Beverage DiscountsTuition Reimbursement