Guest Services Agent (Second Shift)

ATH Hotel Company; Cincinnati (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and daily pay

Team member hotel discount program

Health, dental, and vision insurance

401(k) with employer match

Paid time off (PTO)

Job summary

ATH Hotel Company in Cincinnati is looking for a front desk team member to manage guest check-ins, reservations, and complaints. Ideal candidates will have a high school diploma and some experience in a guest-facing role.

The position offers a competitive salary, benefits including health insurance, paid time off (PTO), and a team member hotel discount program. Join a passion-driven team committed to outstanding service!

Qualifications

• Experience in a related guest-relation position (3-12 months preferred).
• Ability to communicate hotel services to management, staff, and guests.

Responsibilities

• Handle guest registration and room assignments.
• Manage check-ins and check-outs in line with hotel policies.
• Resolve guest complaints and inquiries related to hotel services.

Skills

Excellent computer and cash handling skills

Ability to stand for extended periods

Guest service-oriented demeanor

Education

High school diploma or equivalent

Job description

Company Overview

Valor is a hospitality management company that partners with internationally renowned brands to deliver the full commercial potential of its hotels. We value passion, enthusiasm, and a relentless pursuit of outstanding service.

Position Profile

Perform all desk‑related functions, including checking guests in and out, creating room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner as the first point of contact.

Essential Responsibilities

• Handle guest registration and room assignments.
• Provide quotes for room rates and upsell to guests.
• Accommodate special requests whenever possible and collect payment for charges on the guest folio.
• Verify registration cards against the computer system to ensure accuracy of name, type of payment, rate, and market segment.
• Pre‑register, block reservations, and take same‑day reservations; when necessary, schedule future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check‑ins and check‑outs in accordance with hotel credit/cash handling policies; verify that correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints and assist guests with all inquiries related to hotel services, in‑house events, directions, local attractions, check‑cashing, safety boxes, etc.
• Manage phone activity, providing general information to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Act as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

Required Knowledge, Skills, and Abilities

• High school diploma or equivalent.
• Three to twelve months of employment in a related guest‑relation position with this company or other organizations.
• Excellent computer and cash handling skills.
• Ability to stand for extended periods of time.
• Present a sociable, outgoing, lively, and guest service‑oriented demeanor.
• Working knowledge generally learned on the job.
• Ability to communicate information and hotel services to management, staff, and guests.

Physical Demands

Ability to stand on your feet for extended periods of time. Bending and lifting to support the organization of the hotel and offices.

Benefits Package

• Competitive salary and daily pay.
• Team member hotel discount program.
• Uniforms provided for most positions.
• Health, dental, and vision insurance.
• Life insurance and other supplemental options.
• Paid time off (PTO).
• 401(k) with employer match.
• Food and beverage discounts.
• Tuition reimbursement.