Guest Services Agent

Quorum Hospitality; Nashville (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health Benefits

Holidays & Paid Time Off

401(k) Retirement Plan

Education Program

Hotel Travel Discounts

Daily Pay

Job summary

Aloft Nashville West End, part of Quorum Hospitality, is seeking a friendly Guest Services Agent to greet guests and manage reservations at the Front Desk. You will contribute to a memorable stay by delivering top-tier service and a warm welcome.

Responsibilities include assisting guests from arrival to departure, answering questions about services and dining, processing check-ins/outs, and coordinating with other departments to ensure smooth operations.

Qualifications

• Customer service experience in a hotel or related field preferred.
• High school diploma or equivalent required.
• Proficient with Windows operating systems.
• Positive, upbeat personality with a dedication to guest service.
• Ability to multi-task, be detail-oriented and problem-solve for internal/external guests.

Responsibilities

• Greet and welcome guests at the Front Desk in a friendly, service-oriented manner.
• Operate the telephone switchboard courteously.
• Answer inquiries about hotel services, facilities, hours, and nearby amenities.
• Maintain communication and teamwork with fellow staff and departments.
• Follow credit policies and be aware of rates, packages, and promotions.
• Obtain information for reservations and quote rates accordingly.
• Handle check-ins and check-outs efficiently and courteously.
• Assist management with inventory control and stocking products.
• Maintain lobby and public space cleanliness and sanitize keys when returned.
• Perform other duties as assigned.

Skills

Customer Service

Hotel Industry

Windows Proficiency

Education

High school diploma

Tools

Windows OS

Job description

Description

Join our team as a Guest Services A gent at Aloft Nashville West End!

Imagine being the warm smile that greets each guest as they walk through our doors, the friendly voice that guides them through their stay, and the helpful hand that makes every visit unforgettable. We’re looking for a passionate Guest Services Agent who thrives on creating exceptional guest experiences and delivering top-tier service. In this role, you’ll be the heart of our hotel, turning every interaction into a moment of delight and ensuring our guests feel truly at home.

Your Role:

As a Guest Services Agent, you will play a key role in enhancing our guests' experience by delivering exceptional service from arrival to departure. Your mission is to ensure guests feel welcomed and well-cared-for, while also managing reservations and handling inquiries efficiently. Some of your key responsibilities include:

• Greet and welcome all guests approaching the Front Desk in a friendly, service-oriented manner.
• Operation of the telephone switchboard in a courteous manner.
• Answer guest inquiries about hotel service, facilities, and hours of operation as well as nearby restaurants, transportation, entertainment, etc.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Follow credit policies.
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Assist management with inventory control and stocking products.
• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
• Sanitize keys when they are turned in and maintain lobby and public space cleaning.
• Other duties as assigned.

What We’re Looking For:

• Customer Service experience in a hotel or related field preferred
• A high school diploma or equivalent is required.
• Must be proficient with Windows operating systems.
• A positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Must have the ability to multi-task, be detail-oriented, and be able to problem-solve to effectively deal with internal and external customers.

What We’ll Do For You:

• Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members)
• Holidays & Paid Time Off – Take time to relax and recharge. (For eligible team members)
• 401(k) Retirement Plan – Secure your future with our generous company match.
• Education Program – Further your career with our tuition reimbursement program.
• Hotel Travel Discounts – Explore the world with special rates.
• Daily Pay – Access your earnings when you need them.

Why Join Quorum Hospitality?

Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.