Guest Services & Administrative Assistant

Explore Boone; Boone (NC); On-site; USD 19,000 - 30,000; Part time

Job summary

Explore Boone is seeking a friendly Guest Services & Administrative Assistant to support visitors and daily operations at the Visitor Center. This part-time role (24 hours per week) runs Monday through Wednesday, 9 am to 5 pm, helping with frontline guest service, basic clerical work, and digital communications.

You will maintain brochures, assist with newsletters, update listings on VisitNC.com and the Explore Boone website, and coordinate content with local partners.

Qualifications

• High school diploma or equivalent required.
• Associates or bachelor’s degree preferred in communications, hospitality, marketing, or related field.
• Experience in administrative support, customer service, or hospitality.
• Familiarity with Boone area tourism.
• Proficiency with MS Office, Google Workspace, and email marketing software.

Responsibilities

• Greet and assist visitors, answer calls, handle inquiries, and distribute maps.
• Maintain brochure displays and coordinate guide deliveries.
• Perform clerical tasks such as mailings, filing, and preparing meeting packets.
• Manage office supplies and coordinate equipment maintenance.
• Support monthly e-newsletter production and update content on the Interactive Map and VisitNC.com.
• Update Explore Boone website and monitor site functionality.
• Other duties as assigned by leadership.

Skills

Communication skills

Customer service

Interpersonal skills

Hospitality knowledge

Education

High School Diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Microsoft Office Suite

Google Workspace

Email marketing software

Website content management

Database entry

Job description

Guest Services & Administrative Assistant

Position Type: Part-Time (24 hours/week)

Schedule: Monday – Wednesday, 9 am to 5 pm

General Definition of Work: Performs essential visitor services, administrative tasks, and digital communication duties that support daily operations and marketing efforts of Explore Boone. Coordinates Visitor Center activities, displays, brochure inventories, and assists with digital database maintenance.

Essential Functions:

• Proactively greets and assists visitors, answers incoming calls, handles regional inquiries, and distributes maps/visitor guides.
• Maintains brochure inventory and displays on-site, and coordinates guide deliveries to regional welcome centers and individuals.
• Assists with general clerical duties, including mailings, filing, preparing meeting packets, and check requests.
• Maintains office supplies and coordinates office equipment maintenance.
• Facilitates visitor purchases from Explore Boone’s rotating gallery in coordination with Watauga Arts Council procedures.
• Assists with the distribution and design of a monthly e-newsletter.
• Reviews, maintains, and updates listings across the Interactive Map and VisitNC.com databases.
• Assists with updating content on the Explore Boone website, including monitoring overall site functionality.
• Other duties may be assigned by leadership.

Qualifications & Experience:

• High School Diploma or equivalent required; Associate or Bachelor’s degree in Communications, Hospitality, Marketing, or related field preferred.
• Prior experience with administrative support, customer service, or hospitality.
• Knowledge of the Boone Area, specifically tourism attractions, lodging, restaurants, and shopping.
• Microsoft Office Suite, Google Workspace, and email marketing software.
• Experience with website content management and database entry.
• Strong written, verbal, and interpersonal communication skills.