Guest Services Admin Specialist – Arena Experience

American Airlines Center; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

American Airlines Center, one of the nation’s top arenas in Dallas, seeks a Guest Services/Administrative support role to help manage feedback, phone and email inquiries, and cross‑department communication. The position supports team member appreciation and guest experience initiatives within a dynamic arena environment.

Qualifications include a high school diploma, 2 years of customer service, and strong MS Office skills; bilingual English/Spanish preferred.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years customer service experience in a professional environment or equivalent.
• Bilingual English/Spanish preferred.
• Excellent computer, phone, and communication skills.
• Advanced knowledge of Microsoft Office applications.

Responsibilities

• Monitor and respond to all Feedback via the website or app during non-event hours.
• Answer multiple phone lines and emails, provide correct information or direct inquiries to the right dept.
• Stay up to date with event information and FAQs from other departments.
• Assist with team member appreciation, rewards, and recognition communications.
• Execute creative projects, designs, and materials for team member and guest experience initiatives.
• Perform clerical duties such as copying and filing.
• Other duties as assigned.

Skills

Customer service

Phone handling

Communication

Bilingual English/Spanish (preferred)

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

American Airlines Center, one of the nation’s top arenas in Dallas, seeks a Guest Services/Administrative support role to help manage feedback, phone and email inquiries, and cross‑department communication. The position supports team member appreciation and guest experience initiatives within a dynamic arena environment.

Qualifications include a high school diploma, 2 years of customer service, and strong MS Office skills; bilingual English/Spanish preferred.