Guest Services & Admin Coordinator

Maryland Zoo; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Zoo membership + guest passes

Job summary

The Maryland Zoo seeks a Business Administrator to deliver exceptional guest service and hospitality, coordinate office activities, and provide vital administrative support. You will greet visitors, direct inquiries, and sell Zoo products while maintaining accurate information on events and memberships.

The role requires a flexible seven-day schedule with weekend coverage and serves as the first point of contact for guests entering Mansion House, reporting to the Assistant Director of Guest

Qualifications

• Customer service experience required.
• Six months of administrative support or related experience strongly preferred.
• Basic knowledge of Microsoft Office, Google Workspace, and web-based applications required.
• Familiarity with Point-Of-Sale systems strongly preferred.
• High school diploma or GED, Bachelor’s degree preferred.

Responsibilities

• Greet visitors and direct them to the appropriate staff or departments.
• Answer and direct incoming calls, screen inquiries, and take messages.
• Provide information on Zoo products, events, and membership details.
• Process reservations and maintain Zoo literature and maps.
• Assist with administrative duties and cross-department collaboration as needed.
• Maintain Zoo safety, etiquette, and professional communication standards.

Skills

Customer service

Hospitality

Communication

Administrative support

Office coordination

POS knowledge

Education

High school diploma or GED

Bachelor’s Degree preferred

Tools

Microsoft Office

Google Workspace

POS systems

Job description

The Maryland Zoo seeks a Business Administrator to deliver exceptional guest service and hospitality, coordinate office activities, and provide vital administrative support. You will greet visitors, direct inquiries, and sell Zoo products while maintaining accurate information on events and memberships.

The role requires a flexible seven-day schedule with weekend coverage and serves as the first point of contact for guests entering Mansion House, reporting to the Assistant Director of Guest