Guest Services Agent - Sales Associate (Part-Time)

Maryland Zoo; Baltimore (MD); On-site; USD 20,664 - 27,552; Part time

Job summary

A regional zoological park in Baltimore is seeking a part-time Guest Services Agent - Sales Associate to enhance guest experiences through exceptional customer service. Responsibilities include providing information on attractions, handling transactions accurately, and supporting the Zoo's mission to save wildlife. Ideal candidates should demonstrate excellent communication skills and a commitment to guest satisfaction. This role is available starting March 2, 2026.

Qualifications

• Ability to interact pleasantly and helpfully with guests and staff.
• Experience handling monetary transactions accurately.
• Ability to provide guests with information about Zoo activities.

Responsibilities

• Interact with guests and provide information about the Zoo experience.
• Perform monetary transactions and maintain accurate records.
• Ensure guest safety and manage any challenges that arise.

Skills

Customer service skills

Communication skills

Attention to detail

Job description

Guest Services Agent - Sales Associate (Part-Time)

Maryland Zoo is an EEO Employer - M/F/Disability/Protected Veteran Status

General Summary: The Guest Services Agent - Sales Associate is asignificant position responsible for creating an exceptional guest experiencethat is exciting, engaging, and entertaining. All Guest Service Agent - SalesAssociate will provide guests with information in accordance with the Zoo’sgoals; including but not limited to Sales Associate, membership programs,encounters, and other Zoo attractions. Additionally, the Guest Services Agent –Sales Associate will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Please Note: This position will be available starting March 2, 2026.

Essential Functions

Primary Functions

• Interact in aconsistently pleasant and helpful manner to fellow employees, guests, vendors,and other visitors of the Zoo and demonstrate the highest standards of internaland external customer service;
• Receiveand verify accurate distribution of opening cash;
• Performaccurate and efficient monetary transactions and maintain precise dailyrecords;
• Takeresponsible measures to safeguard all acquired revenue;
• Reconciledaily transactions with Cash Room including all cash, charges, and discounts;
• Provideguests with information on all aspects of the Zoo experience such as exhibits,on-ground activities (including times and locations), routes through the Zoo,construction, Shuttles, train, and membership program information;
• Provide guest control,including challenging situations;
• Use a campus wide radiosystem to communicate information;
• Maintain cleanliness at worklocations;
• Ensure guest safety at alltimes;
• Load and unload guest responsibilitiesassociated with Zoo shuttles;
• Load and unload guestresponsibilities associated with amusement rides;
• If reassigned due to business need, assist withcompleting daily preventative maintenance on all Zoo rides, shuttle, and train;
• Monitor and validatememberships of guests at the Zoo entrance;
• Promote all sales functionsat the main gate, including but not limited to; general admission, traintickets, wristbands, carousel vouchers, camel rides (seasonally), penguinencounters as well as membership sales and fulfillments.
• Promote