Guest Services

Dallas Stars Elite Hockey Club; Farmers Branch (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

DSE Hockey Centers, LP is seeking a friendly customer service attendant to educate and assist guests with in-house programs, issue rental equipment, process registrations, and handle payments. This on-site role requires working nights, weekends, holidays and special events with a focus on safety and guest satisfaction.

You will greet patrons, manage transactions, enroll customers in leagues, enforce safety rules, and support concessions while maintaining a clean, organized environment.

Qualifications

• Customer service oriented with prior experience preferred.
• Reliable team player able to work with guests.
• Must be able to read and understand written instructions.
• First aid training is preferred.

Responsibilities

• Greet and welcome each customer.
• Record sales transactions, process registrations, and take payments.
• Perform routine clerical duties including phones and filing.
• Enroll customers in facility leagues and programs.
• Provide information on facility rules and options.
• Ensure online waivers are completed for participants.
• Monitor sessions and verify admission fees.
• Assist with concessions following food safety procedures.
• Maintain a clean and organized environment for guests and staff.
• Enforce facility rules and regulations.

Skills

Customer service

Team player

Reading instructions

First aid training

Job description

JOB SUMMARY:

Responsible for educating and assisting customers with all in-house programs as well as issuing rental equipment, billing guests, processing registrations, and ensuring patrons follow all safety regulations while using our facility. This position is not eligible for remote work.

ESSENTIAL FUNCTIONS:

• Greet and welcome each customer
• Record sales transactions, process registrations, and take payments
• Perform routine clerical duties, including answering phones, filing, updating the program boards, etc.
• Enroll customers in facility leagues and internal and public programming sessions
• Provide information on the facility, entertainment, and sports options and facility rules and regulations
• Ensure that all guests attending public programs have completed the required online waiver prior to participation
• Monitor public facility-use sessions and verify all participants have paid the applicable admission fees
• Assist with concessions operations while following all required food handling, sanitation, and safety procedures at applicable locations
• Maintain a clean and organized environment for all guests and staff
• Enforce facility rules and regulations

ADDITIONAL RESPONSIBILITIES:

• Assist with the setup and breakdown of various equipment as needed
• Assist in cleaning duties to maintain a clean facility

JOB QUALIFICATIONS:

• Customer service-oriented, preferably with previous customer service experience
• Reliable team player
• Must be able to read and understand written instructions
• First aid training is preferred
• Ability to regularly work nights, weekends, holidays, and special events

Physical Demands and Working Environment:

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to a rink and/or court environment, with noise levels usually quite loud.

*This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties will be assigned as needed.

DSE Hockey Centers, LP is an Equal Opportunity Employer