Guest Services

High Hampton; Cashiers (NC); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Travel perks

Dining perks

Tuition reimbursement

Paid time off + holidays

Health insurance

Flexible spending accounts

401k match

Job summary

High Hampton, a hospitality leader in Cashiers, NC, seeks friendly guest services attendants for the seasonal May–November period, with potential year-round opportunities based on performance. You will be the first impression for guests, handling check-ins/outs, guiding tours, and assisting with events.

Ideal candidates are well-spoken, polite problem solvers who enjoy helping others and learning about the property''s activities.

Qualifications

• High school diploma or equivalent.
• Hospitality experience preferred.
• Must have a valid driver''s license.
• Ability to communicate effectively with guests and team members.
• Knowledge of the property and activities is beneficial.

Responsibilities

• Greet guests upon arrival and provide a warm welcome.
• Check-ins and check-outs, including luggage delivery.
• Assist guests with questions and information about local activities.
• Escort guests to rooms and provide property tours.
• Maintain cleanliness and appearance of common areas and facilities.
• Assist with event setups and special activities as needed.
• Support with parking and transportation on-site.

Skills

Guest services

Communication skills

Problem solving

Teamwork

MS Office

Education

High school diploma or equivalent

Hospitality experience

Tools

MS Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

1525 Hwy 107 South Cashiers, NC 28717

Do you love making people feel at home? We are seeking friendly, welcoming attendants to join our legendary guest services team.

This critical, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks.

Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

This is a seasonal position from May through November, with the potential for continued, year-round employment based on performance and business needs.

Pay Range: $16.00–$17.00 per hour. Starting compensation will be determined based on experience, skills, and other job-related factors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Strong self-motivator and ability to motivate others
• Review daily traces to determine guest needs.
• Maintain a calm & courteous attitude to ensure guest satisfaction
• Ability to effectively communicate accurate information to guests and other team members
• Escort guests to their rooms with a proper and accurate tour
• Observe the property for cleanliness, and all is in order
• Assist with vehicles, parking, and pulling around
• Prepare all reports for the guest service team.
• Ensures that meeting rooms are set up for group use
• Assists with cooking school & special event set up
• Maintains bikes, bike racks, and golf cart inventories
• Completes daily rounds to ensure a 5-star appearance
• Meets and exceeds all guest requests
• Check-ins and check-outs, including luggage delivery and removal
• Maintains fireplaces and the appearance of the pool
• Prepares meeting areas when groups are scheduled and any other special activities
• Set up/ takedown of outdoor functions
• Sweep and cobweb the outdoor common areas of the property
• Flexibility with scheduling for weekends and holidays
• Have excellent knowledge of the property and all the activities it has to offer
• Follow instructions from your direct supervisor
• Knowledge of MS Office
• Assists guests with questions
• Greets guests upon arrival
• Provides safe transportation for on the property or off-property activities
• Assists with the cooking school and special event setup
• Assist all other departments to meet the guest's needs
• Be familiar with all of the company’s past, present & future.
• Must comply with all company policies and procedures.
• Regular and consistent attendance is required to perform the essential functions of this position.
• Must be able to work well with other Team Members, Managers, and interact with our guests.

EDUCATION and EXPERIENCE

• High school diploma or equivalent
• Hospitality experience required
• Must have a valid driver's license

LANGUAGE SKILLS

• Must be able to communicate effectively with guests, team members, and managers

MATHEMATICAL SKILLS

• Basic knowledge and understanding of math

REASONING ABILITY

• Must be able to remain calm under pressure
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• The job entails excessive lifting of luggage and other guest requests, such as trays and packages
• The position requires one to be on feet for most or all of the shift
• Must be able to lift 50 lbs.
• Must be able to operate a company vehicle or golf cart safely
• Must be able to work outdoors in all weather conditions

WORK ENVIRONMENT

• General office / front desk guest reception area
• May occasionally be asked to go outside in all weather conditions

High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years. Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing and other water-related activities and top-notch high-country cuisine. From ensuring our guests have a memorable stay to providing renowned cuisine, High Hampton provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career.

Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.

High Hampton is an Equal Opportunity Employer.