Guest Service Valet – Parking, Luggage & Concierge

Towne; Austin (TX); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

401k retirement savings plan

Accident/critical illness insurance

Telemedicine benefits

Job summary

The Guest Service Associate at Towne Park delivers exceptional hospitality to guests, parking and retrieving vehicles, and assisting with luggage during arrival and departure. You greet guests warmly, maintain tickets and vehicle records, and help with directions and local information.

The role requires a HS diploma or GED, valid driver's license, and customer-service awareness. Shifts vary based on hotel volumes, with benefits including insurance options and a 401k plan.

Qualifications

• Must have a high school diploma or GED.
• Must hold a valid driver’s license.
• One month of related experience or training.
• Knowledge of customer service principles.

Responsibilities

• Provide friendly, professional guest service.
• Park and retrieve vehicles and assist with luggage.
• Assist guests with directions, taxis, reservations, and inquiries.
• Explain parking rates and manage tickets and revenue.
• Maintain accurate ticket and vehicle records.

Skills

English literacy

Reading comprehension

Simple writing

Public speaking

Basic math

Time formats

Pricing knowledge

Vehicle operation

Parking skills

Education

HS diploma

Job description

The Guest Service Associate at Towne Park delivers exceptional hospitality to guests, parking and retrieving vehicles, and assisting with luggage during arrival and departure. You greet guests warmly, maintain tickets and vehicle records, and help with directions and local information.

The role requires a HS diploma or GED, valid driver's license, and customer-service awareness. Shifts vary based on hotel volumes, with benefits including insurance options and a 401k plan.