Guest Service Supervisor

Global Partners; Pasadena (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in energy distribution is seeking Guest Service Associates to provide exceptional guest experiences at their convenience stores. The role involves greeting guests, operating the point of sale, and maintaining store cleanliness. Competitive salaries and benefits are offered, along with opportunities for professional development.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Tuition reimbursement

Qualifications

• Availability to work flexible hours including nights and weekends.
• Reliable transportation and basic computer skills.

Responsibilities

• Greet guests and ensure an enjoyable shopping experience.
• Operate the point of sale system according to corporate standards.
• Complete store housekeeping functions.

Skills

Guest Service Skills

Communication

Organizational Skills

Education

High School Diploma

Job description

Now Hiring for Guest Service Associates – Full-time and/or Part-time

We are looking to add a Guest Service Associate (GSA) to our family. Our GSA will be responsible for driving a top-notch guest experience while facilitating the completion of all store-level tasks.

We know you have many choices when choosing where to work. What differentiates us from the rest? For over 75 years, Global Partners has been delivering energy, products, and services that make life better, with nearly 1600 locations! This longevity and success begin and end with our people. We create career paths and provide development programs for all roles in the organization.

We’ve successfully developed community-integrated convenience stores, transforming the guest experience and rethinking leadership as an adaptive energy distribution company. We’re proud of this and plan to continue growing responsibly and innovatively, with recent initiatives like PaybyCar Contactless Payment and Renewable Diesel Fuel.

Whether supporting our food service concepts—Alltown Fresh, Ristorante Ristorante, D’Angelos, Subway, Aroma Joes—or our convenience brands—XtraMart, Honey Farms, Fast Freddies, Mr Mikes, Alltown, Jiffy Mart, Gulf, Honey Dew, Mobil Mart, Verc, Convenience Plus—your contributions will be valued and rewarded.

The Energy You Bring

• Work from your heart, genuinely love taking care of guests, and demonstrate pride in your work.
• Display a guest-first mentality and showcase exceptional guest service skills, including greeting and parting remarks.
• Have excellent verbal communication skills to convey information clearly and effectively.
• Build strong relationships with guests.
• Be trustworthy, responsible, efficient, and organized.
• Handle multiple tasks simultaneously.

Gauges of Responsibility

• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies and procedures.
• Operate the point of sale system according to corporate standards; maintain proper cash, lottery, and tobacco levels.
• Complete store housekeeping functions: cleaning, dusting, sweeping, mopping, trash removal.
• Replenish products and supplies to ensure in-stock conditions.
• Communicate guest requests and vendor concerns to management.
• Check in external and internal vendors per guidelines.
• Conduct gas tank inventory and merchandising projects assigned by management.
• Complete other tasks as assigned.

The Fuel for You - Coins!

We offer competitive salaries, growth opportunities, and a talented development team creating training programs. Benefits include:

• Health & Wellness: Medical, Dental, Vision, and Life Insurance.
• Retirement: 401(k) with company match.
• Professional Development: Tuition reimbursement after 6 months of service.

The GPS of Our Interview Process

1. Interested? Apply now.
2. Your resume will be reviewed by the hiring manager.
3. If suitable, a recruiter or manager will contact you.
4. Interviews may be in person or via Zoom, with additional details provided.

Qualifications

• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Basic computer skills.
• Reliable transportation.
• Ability to work in various temperatures and access all store areas.
• Physical ability to climb ladders, reach, bend, twist, stoop, kneel, crouch, and lift up to 25 lbs.
• Ability to count, read, and write accurately for paperwork.

Education

High School Diploma or equivalent.

Research indicates that many, especially women and marginalized groups, may hesitate to apply if they don’t meet every qualification. If you're excited about this role and believe you can contribute, please apply—even if you don’t meet all points.

Global Partners LP is an equal opportunity employer. We foster a culture where diverse ideas help us grow and thrive. We do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category. For accommodations, contact our recruiting department at 781-891-4000.