Guest Service Supervisor

Essex Hotel Management, LLC; Orlando (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hotel management company is seeking a driven Guest Service Supervisor to manage front desk operations and ensure exceptional guest service. The ideal candidate will have a strong background in hospitality, excellent communication skills, and the ability to train and lead a team effectively. This role offers an opportunity to contribute to a dynamic team and foster an inclusive workplace.

Qualifications

• Minimum of 2 years of experience in a hotel front desk or guest services role.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and handle multiple tasks.

Responsibilities

• Oversee daily operations of the front desk and manage staff.
• Ensure exceptional service and resolve guest complaints.
• Assist with check-in and check-out procedures.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Problem-solving

Education

High school diploma or equivalent

Bachelor's degree in hospitality management or related field

Tools

Microsoft Office

Hotel management software

Job description

Description

The TownePlace Suites Estero/Fort Myers, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Supervisor.

The Guest Service Supervisor is responsible for managing the front desk staff, ensuring that they are properly trained and equipped to handle all guest inquiries and requests.

Responsibilities:

- Oversee the daily operations of the front desk, ensuring that all tasks are completed efficiently and accurately

- Manage the front desk staff, ensuring that they are properly trained and equipped to handle all guest inquiries and requests

- Ensure that guests receive exceptional service and that all guest complaints are resolved in a timely and professional manner

- Monitor and maintain the front desk area, ensuring that it is clean, organized, and welcoming to guests

- Manage room reservations and ensure that all guest information is accurate and up-to-date

- Assist with check-in and check-out procedures as needed

- Maintain a working knowledge of hotel policies and procedures, as well as local attractions and events

- Assist with other duties as assigned by the hotel manager

For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

- High school diploma or equivalent required; bachelor's degree in hospitality management or related field preferred

- Minimum of 2 years of experience in a hotel front desk or guest services role

- Strong communication and interpersonal skills

- Excellent organizational and time management skills

- Ability to work well under pressure and handle multiple tasks simultaneously

- Proficient in Microsoft Office and hotel management software

- Ability to work a flexible schedule, including nights, weekends, and holidays