Guest Service Supervisor

Palm House; Florida; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking establishment in Palm Beach as a Guest Service Supervisor, where you will be pivotal in creating unforgettable experiences for guests. This role calls for a passionate leader who thrives in a dynamic environment, ensuring that every interaction reflects the highest standards of luxury service. You will oversee front desk operations, manage a dedicated team, and implement service standards that elevate guest satisfaction. If you are excited about hospitality and have a knack for fostering teamwork, this is your chance to be part of something extraordinary in a prestigious location.

Qualifications

• 2+ years of guest service experience, preferably in a luxury hotel.
• Strong understanding of luxury service standards.

Responsibilities

• Supervise and train front desk staff to ensure luxury service standards.
• Resolve guest inquiries and complaints to maintain high satisfaction.

Skills

Guest Relations

Communication Skills

Interpersonal Skills

Problem Solving

Education

Bachelor’s degree in Hospitality Management

Tools

Hotel Management Software

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Palm Beach, FL, US

30+ days ago Requisition ID: 1110

Salary Range: $25.00 To $25.00 Hourly

Welcome to Palm House, where modern luxury meets timeless elegance in the heart of Palm Beach. Located on the prestigious Royal Palm Way, just a short stroll from the pristine beaches, iconic Worth Avenue, and the Royal, Palm House is set to become a new symbol of refined hospitality on this storied island.

As we prepare to open our doors, we are building a team of passionate, innovative, and service-oriented professionals who are excited to be part of something extraordinary.

Job Summary: The Guest Service Supervisor is responsible for ensuring the highest level of guest satisfaction through exceptional service and attention to detail. This role involves overseeing front desk operations, managing guest interactions, and leading a team of guest service associates to create a memorable experience for every visitor.

Key Responsibilities:

• Supervise and train front desk and guest service staff, ensuring adherence to luxury service standards.
• Foster a positive work environment that encourages teamwork and professional growth.
• Ensure all guest interactions are handled with the utmost professionalism and courtesy.
• Resolve guest inquiries and complaints promptly, maintaining a high level of guest satisfaction.
• Monitor daily front desk operations, including check-in/check-out procedures and reservation management.
• Ensure compliance with hotel policies and procedures, as well as industry best practices.
• Implement and maintain service standards that enhance the luxury experience.
• Anticipate guest needs and preferences, personalizing service whenever possible.
• Work closely with other departments, such as housekeeping and concierge, to ensure seamless service delivery.
• Communicate guest feedback and suggestions to management for continuous improvement.
• Assist with scheduling, staffing, and performance evaluations for guest service associates.
• Prepare reports on guest feedback and service performance metrics.

Qualifications:

• Bachelor’s degree in Hospitality Management or a related field preferred.
• 2+ years of experience in a guest service role, with supervisory experience in a luxury hotel environment preferred.
• Strong understanding of luxury service standards and guest relations.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Working Conditions:

• Fast-paced environment with frequent interaction with guests and team members.
• Ability to stand for extended periods and handle various guest service requests.

Grooming: All employees must maintain a neat, clean, and well-groomed appearance (Specific standards are available).

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.