Guest Service Supervisor

Global Partners LP; Newport News (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance guest experiences and lead store operations. This role involves supervising staff, ensuring compliance with safety and operational standards, and creating a welcoming environment for guests. With a commitment to employee development and community support, this company offers competitive salaries and benefits, including health and wellness plans, retirement options, and professional growth opportunities. If you are motivated by service excellence and want to contribute to a vibrant team, this is the opportunity for you.

Benefits

Health & Wellness benefits

401k with company match

Tuition reimbursement

Competitive salaries

Qualifications

• Must be available to work flexible hours, including days, nights, weekends, and holidays.
• Reliable transportation and a valid driver's license are required.

Responsibilities

• Supervise employees, ensuring they perform all job duties assigned by management.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Address inquiries and complaints from guests.

Skills

Guest Service Skills

Relationship Building

Problem Solving

Organizational Skills

Decision Making

Education

High School Diploma or GED

Job description

Job Description:

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners, we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

The Types of "Energy" You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

Gauges of Responsibility

• Supervise employees, ensuring they perform all job duties assigned by management.
• Coach employees by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to established safety, security, quality, and store operation policies, procedures, and practices.
• Operate the point of sale system according to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, trash removal, etc.).
• Ensure the execution of all guest service programs and processes around the clock.
• Handle cash processes, including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors according to established guidelines.

Fuel for You

• Competitive salaries and opportunities for growth, supported by a dedicated Talent Development Team.
• Health & Wellness benefits including Medical, Dental, Vision, and Life Insurance, along with wellness support.
• Retirement plan options including 401k with company match.
• Professional development opportunities such as tuition reimbursement after six months of service.

Our Interview Process

• If you're interested, please apply.
• The hiring manager will review your resume, and if your experience aligns, a recruiter or manager will contact you.
• Interviews may be conducted in person or via Zoom, with additional information provided at that time.

Qualifications

• Must be available to work flexible hours, including days, nights, weekends, and holidays.
• Must be efficient and organized.
• Must be at least 18 years old.
• Reliable transportation and a valid driver's license are required.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in intermittent temperatures.

Education

High School Diploma or GED required.

We value passion and potential. Even if you don't meet every qualification, if you believe you can make a meaningful impact, we encourage you to apply. We celebrate diversity and are committed to an inclusive environment.

Global Partners LP is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected class. For accommodations during the application process, contact our recruiting department at 781-891-4000.

*Disclaimer: We do not use lie detector tests for employment decisions. In Massachusetts, requiring or administering such tests is illegal and can lead to penalties.