Guest Service Supervisor

Double Star Maryland Heights Llc; Maryland Heights (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hotel is seeking a Guest Service Supervisor in Maryland Heights, MO. The successful candidate will supervise front desk operations, ensuring exceptional guest experiences and satisfaction. Ideal candidates will have a background in hospitality, strong communication skills, and a commitment to customer service excellence.

Benefits

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Proficient in English; knowledge of other languages is a plus.

Responsibilities

• Supervise front desk staff and ensure exceptional service.
• Resolve guest concerns and coordinate with other departments.
• Maintain accurate records of registration and payment information.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma/GED

Job description

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.

The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.

Responsibilities:

Supervise front desk staff

Respond to guest concerns and resolve them appropriately

Coordinate with other departments within the hotel to ensure guest satisfaction

Anticipate the needs of guests and build rapport

Uphold the highest standards of cleanliness, sanitation, safety, and conduct

Maintain accurate records of registration and payment information

Qualifications:

High school diploma/GED required

Familiarity with hospitality industry standards

Knowledge of front desk operations and procedures

Proficient in English; knowledge of other languages is a plus

Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

Ability to demonstrate genuine care for customers and employees

Ability to work in a fast-paced environment