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A leading company in hospitality is seeking a customer-focused Guest Service Supervisor for their Georgia location. In this role, you'll manage front desk operations, supervise staff, and ensure a positive guest experience. The ideal candidate will possess a passion for hospitality and strong customer service skills, along with the qualifications to uphold brand standards.
Job DescriptionJob DescriptionJob SummaryWe are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel, as well as ensuring that all brand standards are adhered to at the front desk. Your role will also include training of new Front Desk Associates. This will primarily be a second shift position with working hours from 3pm-11pm, however scheduling may change to fit the needs of the hotel.
The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.
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