Guest Service Supervisor

ZipRecruiter; Georgia (VT); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in hospitality is seeking a customer-focused Guest Service Supervisor for their Georgia location. In this role, you'll manage front desk operations, supervise staff, and ensure a positive guest experience. The ideal candidate will possess a passion for hospitality and strong customer service skills, along with the qualifications to uphold brand standards.

Qualifications

• Previous hospitality experience is essential.
• Knowledge of front desk operations and procedures is required.
• Proficient in English; knowledge of additional languages is a plus.

Responsibilities

• Supervise Front Desk Staff and ensure exceptional service.
• Conduct new hire and ongoing training with the front desk team.
• Respond to and resolve guest concerns effectively.

Skills

Customer Service

Supervision

Rapport Building

Tact and Understanding

Fast-paced Environment Adaptability

Education

High school diploma/GED

Job description

Job DescriptionJob DescriptionJob SummaryWe are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel, as well as ensuring that all brand standards are adhered to at the front desk. Your role will also include training of new Front Desk Associates. This will primarily be a second shift position with working hours from 3pm-11pm, however scheduling may change to fit the needs of the hotel.
The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.
Responsibilities:

• Supervise Front Desk Staff
• New Hire and Ongoing Training with Front Desk Staff
• Respond to guest concerns and resolve them appropriately
• Coordinate with other departments within the hotel to ensure guest satisfaction
• Anticipate the needs of guests and build rapport
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Maintain accurate records of registration and payment information

Qualifications:

• High school diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment