Callaway Guest Service Supervisor

Callaway Gardens Resort, Inc.; Pine Mountain (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an enthusiastic individual to join their team at the Information Center. This role involves maintaining high sanitization standards, providing exceptional customer service, and supporting sales operations both in-person and online. You will also assist in project coordination and manage staff schedules, ensuring smooth operations at the Information Center. If you are a proactive problem-solver with a passion for customer service, this is a fantastic opportunity to contribute to a vibrant community environment while gaining valuable experience.

Qualifications

• Experience in customer service and sales is essential.
• Ability to troubleshoot common issues effectively.

Responsibilities

• Maintain sanitization standards at the Information Center & Gates.
• Assist in developing and coordinating new projects.

Skills

Customer Service

Troubleshooting

Sales Skills

Project Coordination

Education

High School Diploma

Tools

Tessitura

Paycom

Job description

Maintain Sanitization Standards at the Information Center & Gates

Work with all standard membership levels

Selling and fulfilling all in person and online orders

Provide support to Information Center Desk Staff

Provide telephone support to Information Center Desk

Provide information to outside parties pertaining to CR&G and membership.

Tessitura

Maintain the Duplicate Report to reduce the number of duplicates in the system

Learn how to troubleshoot through common issues

Learn how to work in productions/performances to correct issues

Maintain and fulfill Info Center Sales to include plant sales periodically throughout the year

Projects:

Assist in periodic assignments to develop and coordinate new projects.

Process all incoming and outgoing mail concerning Information Center.

Provide support to the Information Center & Admissions Manager

Responsible for all other duties as needed and assigned by Manager

Assist with collateral needs

SUPERVISORY RESPONSIBILITIES:

Maintain Gates & Information Desk staff files in Paycom.

Create a Weekly Schedule and monthly schedule for Information Desk Staff with aid of the IC/Admissions Manager