Guest Service Steward

Nemacolin Woodlands Resort; Farmington (Fayette County); On-site; USD 28,000 - 35,000; Full time

Job summary

Nemacolin, un station de luxe renommée, recrute un steward de service à la clientèle pour maintenir la propreté dans leurs espaces de service. Le candidat travaillera étroitement avec les départements de la maison et du service de chambre, tout en offrant une expérience client inoubliable dans un environnement dynamique et excitant. Cette position requiert des compétences interpersonnelles solides et une expérience antérieure dans le service à la clientèle.

Benefits

Plan 401(k) attractif

Vacances payées

Assurance maladie, dentaire et vision

Programmes d'assistance pour les employés

Réductions jusqu'à 40% sur les activités et repas

Qualifications

• Expérience d'au moins 2 ans dans le service à la clientèle préférée.
• Capacité à travailler dans un environnement rapide.
• Doit être âgé de 18 ans ou plus.

Responsibilities

• Maintenir la propreté des espaces arrière de la maison.
• Collaborer avec différents départements pour optimiser le service.
• Organiser la verrerie et gérer les déchets.

Skills

Interpersonal skills

Communication

Customer service skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

HOST program

Job description

Nemacolin is looking for a guest service steward to maintain cleanliness throughout the main complex. Primary responsibilities will be to wash all glass, silverware, and trays in the service landings of The Chateau as well sorting glassware, so it can be returned to its respected area.

As a Guest Service Steward, you will be responsible for ensuring the cleanliness of back of house spaces throughout the Chateau & The Grand Lodge. You will be working closely with the Butler department, housekeeping, and in room dining. Leaders from each department will work closely with you to provide the necessary tools to succeed as areas of focus for daily tasks.

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Wash & Sanitize butler dishes & silverware (teaspoons, saucers, coffee pots etc.)
• Polish Champagne glasses, Trays, and other Coffee service items
• Organize glassware into proper location in each pantry
• Handle waste disposal
• Facilitate tray set up when needed
• Assist in setting up and breaking down coffee service areas
• Collect and sort glassware separated by location & department
• Collaborate with leadership on areas to improve cleanliness
• Control & help reduce breakage
• Assist with putting away coffee service related orders
• Aide and assist other tasks designated by leadership

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Must possess strong interpersonal, language, communication and relationship building skills.
• Excellent customer/guest service skills – with previous guest service experience preferred.
• Ability to learn and utilize Microsoft Office and HOST programs.
• Must be able to speak English fluently.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Must be willing to work varied hours – including nights, weekends, holidays and split shifts (according to guest needs).
• Must be at least 18 years of age.

These skills and abilities are typically acquired through at least 2-years of customer service or related experience.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.

Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.