Guest Service Specialist – Customer Experience & Upsell

Mister Car Wash, Inc.; Midland (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Same-day pay

PTO from day one

Medical, dental & vision

401(k) match

Tuition reimbursement

Job summary

Mister Car Wash is seeking a Guest Service Specialist (GSS) at our Midland, MI location. Join a fast-paced team known for exceptional customer service and a strong culture. You will greet customers, promote memberships, and ensure every visitor leaves with a clean, shining vehicle.

We value energy, teamwork, and a positive attitude. Benefits include same-day pay, PTO from day one, affordable medical/dental/vision, 401(k) matching, and tuition reimbursement as part of our commitment to your

Qualifications

• Enjoy making meaningful connections with customers and grow in customer service or hospitality-type roles.
• Sell with passion and energy.
• Love working with others to get things done.
• Open to feedback and learning new things.
• Be consistent, reliable, and available to work varied shifts, including weekends and holidays.
• Have the energy to stay on your feet and the strength to lift what’s needed.

Responsibilities

• Greet every customer with a wave and a smile.
• Enthusiastically sell our products and Unlimited Wash Club membership program.
• Genuinely thank each customer for choosing Mister.
• Anticipate and solve customer needs.
• Ensure each customer leaves with a clean, dry, and shiny car.
• Enjoy variety, hands-on work, and rewarding days.
• Keep our sites clean, inviting, and well-maintained.
• Collaborate with team members to complete tasks and achieve goals.

Skills

Customer service

Sales

Communication

Job description

Mister Car Wash is seeking a Guest Service Specialist (GSS) at our Midland, MI location. Join a fast-paced team known for exceptional customer service and a strong culture. You will greet customers, promote memberships, and ensure every visitor leaves with a clean, shining vehicle.

We value energy, teamwork, and a positive attitude. Benefits include same-day pay, PTO from day one, affordable medical/dental/vision, 401(k) matching, and tuition reimbursement as part of our commitment to your