Guest Service Representitive IV

Carbon Valley Parks and Recreation District; Frederick, Northern (CO, KY); Hybrid; USD 21,000 - 28,000; Part time

Job summary

Carbon Valley Parks and Recreation District is seeking a part-time Guest Service Representative-IV to provide frontline service at the Frederick recreation center. You will handle check-ins, registrations, phone inquiries, and emergency situations with professionalism and care.

The role requires strong customer service, cash handling, and computer skills, with shifts including nights, weekends, and holidays. CPR/First Aid is required or obtainable within 90 days.

Qualifications

• Requires high school diploma or GED and 18+ years old.
• Minimum 6 months experience in a recreation center or similar setting.
• Must be available for all shifts, including nights, weekends, and some holidays.
• CPR, AED, first aid certification or ability to obtain within 90 days.
• Proficient in customer service, cash handling, and basic computer tasks.

Responsibilities

• Open and close the building and manage access and safe codes.
• Provide direct customer service to members, guests, and staff.
• Assist with program and membership registrations and facility rentals.
• Answer phone calls and serve as a central information point.
• Conduct building tours and help maintain a clean, safe facility.
• Enforce rules and policies with staff and guests.
• Attend staff meetings and trainings.
• Perform basic janitorial tasks and help with cash procedures.

Skills

Customer service

Cash handling

Communication

Basic computer skills

Conflict resolution

Emergency response

Teamwork

Multi-tasking

Education

High school diploma or GED

Tools

Excel

Word

Outlook

CivicRec

Paylocity

Job description

Description

Guest Service Representative- IV

Shift: Various hours and days including nights, weekends, and holidays

FLSA Status: Part-Time, Non-Exempt

Created or Revised Date: 1/1/25

Rate- $17.50

Why work at Carbon Valley?

The Carbon Valley Parks and Recreation District strives to increase and enhance recreational opportunities by providing a variety of quality programs and activities for the residents of Frederick, Firestone, Dacono, and surrounding communities. As an employee, you will enjoy benefits such as discounted memberships, discounted program enrollment opportunities, and more! All employees are eligible and automatically enrolled in PERA and will receive a generous 15.80% contribution match from the District.

A strong culture is essential to the success of our District and requires commitment from all. CVPRD is dedicated to our core values: Innovation, Integrity, Teamwork, Customer Service.

What You'll Be Doing:

Under the general direction and supervision of the Guest Service Coordinator and Assistant Coordinators, a Guest Service Representative-IV is responsible for opening and closing the building independently, including overseeing building access, operating safe codes, and handling advanced cash procedures. This role provides direct customer service to community members, guests, and staff, assists with program and membership registrations, answers phone calls at the recreation center and serves as a central communication point to relay information from all departments to the public.

Our ideal candidate will:

• Have a strong understanding of, and alignment with the District's Core Values: Innovation, Integrity, Teamwork, Customer Service.
• Serve as Manager on Duty in absence of Coordinators
• Assists in facility supervision. Responsible for cash handling procedures, opening or securing the facility and assisting in maintaining facilities in a clean, neat and safe manner.
• Ability to effectively handle emergency situations such as sudden illness, injury, behavioral issues, or alarms
• Demonstrates sound decision and problem-solving skills
• Demonstrates trustworthiness in maintaining the confidentiality and security of building access, including keys, building codes, and safe codes.
• Support and oversee drop-in activities and programs in the facility. Troubleshoot and report any concerns of these programs
• Maintains regular and punctual attendance
• Provide excellent customer service in a timely manner to internal and external customers, patrons.
• Has thorough knowledge and understanding of District programs and offerings to answer questions and process memberships, classes, program enrollments, facility rentals, etc.
• Must be proficient at communicating internally and externally via email, phone and in-person to supervisors, co-workers, participants, parents, volunteers, and other community members.
• Attends staff meetings and departmental trainings
• Conducts building tours for community members
• Performs basic janitorial functions in facilities to include but not limited to mopping floors, taking out trash, cleaning up spills, and cleaning fitness equipment.
• Have basic computer knowledge with programs such as Excel, Word, and Outlook. Other programs include CivicRec and Paylocity.
• Enforces rules and policies with staff and guests within the building.

Requirements

Required Qualifications:

Must be available to work all shifts including days, nights, weekends, and some holidays based on the needs of the District.

Must be 18 years of age

6 months working in a recreation center or similar setting

High school diploma or GED

CPR, AED, first aid certification, or the ability to become certified within the first 90 days of employment