Guest Service Representative: Part-Time

Holden Forests & Gardens; Cleveland (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading organization as a Guest Service Representative at the Cleveland Botanical Garden. This part-time role involves providing exceptional customer service, processing admissions, and contributing to a positive team atmosphere. Ideal candidates will have a passion for nature and excellent communication skills.

Benefits

Discounts in stores & cafes

Free parking

Free admission to many Northeast Ohio Museums

Free Employee Assistance Program

Qualifications

• Retail and cash handling experience preferred.
• Must enjoy working with the general public, families, and children.

Responsibilities

• Provide friendly, clear, and courteous customer service.
• Process sales transactions using a computerized cash register.
• Assist with maintaining adequate stock levels of merchandise.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

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Guest Service Representative

Cleveland Botanical Garden

Part-time

Opportunity

The Guest Services department seeks a friendly team member to facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, working in the retail store, and contributing to a positive team atmosphere at Cleveland Botanical Garden. We are seeking a team member with a positive can-do attitude that leads to successful teamwork, superb customer service and wants to do meaningful work in an organization that values diversity of thoughts and perspectives. Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. HF&G strives for a welcoming workplace where everyone feels that they belong.

Position Details

• A part-time, permanent, non-exempt position
• Approximately 24-29 hours per week
• Training is provided
• Must have a flexible schedule to be able to work weekends, evenings and some holidays
• This position is supervised by the Guest Services Manager
  
  

Key Responsibilities

Key responsibilities of the Guest Services Representative include, but are not limited to:

• Support the Holden Forests & Gardens' mission, values, vision, and core commitment to the visitor experience and community engagement
• Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs and events
• Provide friendly, clear, and courteous customer service to encourage return visitation
• Process sales transactions for admission, membership, programs, and merchandise quickly and accurately using a computerized cash register and standalone credit card machine with Altru, the organization's constituent management and point-of-sale system.
• Complete register opening and closing procedures.
• Assist with maintaining adequate stock levels of merchandise and supplies on store floor and stockroom.
• Regularly assist with event set-up, support special events and programs.
• Contribute positively to a team of guest services staff, seasonal employees, volunteers, and others
• Answer guest telephone calls & emails and assist guests with in-person inquiries
• Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities
• Ensure proper admission policies are being followed
• Ensure safety practices are being followed
• Provide prompt follow-up and relay information as needed to supervisor
• Perform other duties as assigned
  
  

Qualifications And Skills

• Demonstrated passion for people and nature
• Retail and cash handling experience, preferred
• Customer service experience, preferred
• Must enjoy working with the general public, families and children
• Effective and appropriate verbal and written communication
• Ability to work within a team and be self-motivating when working individually
• Ability to take initiative and problem-solve
• Ability to work outdoors in a variety of weather conditions
• Must have a flexible schedule and be able to work weekends, some evenings and some holidays
• Must have a valid driver's license or reliable transportation
  
  

Physical Requirements

Must be able to perform with or without reasonable accommodation

• Ability to understand basic instructions using the English language
• Stand and/or sit for extended periods of time
• Effective vision and hearing
• Hand and arm dexterity
• Walk and work on wet, uneven, slippery terrain
• Kneel, bend, stoop, grab, and reach
• Regular lifting and carrying of up to 25 pounds, occasionally 30 pounds
  
  

Some of the reasons Holden Forests & Gardens (HF&G) is a great place to work!

Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More!

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Commitment to Equal Opportunity and Inclusion

Holden Forests & Gardens is an equal opportunity employer and values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G promotes an equitable approach in its hiring, retention, and promotion; in Board recruitment efforts; and in community partnerships and programming.

Qualified applicants should submit rÃsumÃ, cover letter and 3 professional references.

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