Guest Service Representative - Night Auditor

LBA Hospitality; South Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality team as a Guest Service Representative - Night Auditor at a prominent hotel. This full-time position involves managing overnight front desk operations, ensuring excellent guest service, and handling reservations. Ideal candidates will possess strong communication skills and a high school diploma. Opportunities for advancement into leadership roles are available.

Benefits

Quarterly bonuses

Paid time off

401(k) with employer match

Option for daily pay through DailyPay

Qualifications

• Ability to pass security clearance required.
• Experience in related industries helpful but not mandatory.

Responsibilities

• Providing excellent guest service while following hospitality standards.
• Managing front office operations and responding to guest requests.
• Promoting hotel services and maintaining confidentiality.

Skills

Communication

Multitasking

Customer Service

Education

High school diploma or equivalent

Tools

Property Management Systems

Job description

Guest Service Representative - Night Auditor

Join our team as a Guest Service Representative - Night Auditor at LBA Hospitality. This full-time, third-shift position at the Hilton Garden Inn Charleston Waterfront involves overnight front desk operations, with shifts available 7 days a week, including weekends. The pay rate is $18.00 per hour, with benefits such as quarterly bonuses, paid time off, 401(k) with employer match, and the option for daily pay through DailyPay.

Responsibilities include:

• Providing excellent guest service in a courteous, professional manner while following hospitality standards and procedures.
• Executing selling strategies to enhance hotel revenue.
• Managing front office operations, acting as Manager on Duty, responding to guest requests, and maintaining communication with management.

Pre-requisites:

• Honesty and trustworthiness, with the ability to pass security clearance.
• Experience in related industries helpful but not mandatory.
• High school diploma or equivalent required; higher education helpful.

Physical and language requirements:

• Ability to push/pull 60 lbs, lift 30 lbs, stand for 8 hours, and see/hear adequately.
• Proficiency in English; additional languages beneficial.

Knowledge, skills, and abilities:

• Familiarity with management functions, cash handling, safety protocols, and reservation procedures.
• Computer literacy for property management systems.
• Ability to multitask, communicate effectively, and work independently overnight.

Specific responsibilities:

• Guest registration, promoting hotel services, handling reservations, and maintaining confidentiality.
• Promoting repeat business and maintaining a professional lobby environment.
• Ensuring safety, reporting incidents, and assisting in other departments as needed.

Working conditions:

Standing and walking for long periods, following laundry procedures if applicable, and maintaining a professional appearance.

Advancement opportunities:

This role offers training for leadership positions such as Assistant General Manager or General Manager.

This description summarizes the general duties and is not exhaustive. Employees may perform additional tasks as required.