Guest Service Representative - Lead

Nothing Bundt Cakes; Council Bluffs (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Nothing Bundt Cakes in Council Bluffs is seeking a friendly Guest Services Representative to welcome guests and help them select the perfect cake for celebrations. You’ll guide customers through orders, upsell adds, and ensure a smooth, joyful bakery visit.

Join a fun, casual team with flexible schedules and staff discounts. You’ll learn cake crafting basics, customer service excellence, and opportunities to advance within the organization while contributing to a warm community atmosphere.

Responsibilities

• Greet walk-in and phone guests with warmth to determine interests and needs.
• Maintain product knowledge to educate guests on NbC cake options, size, flavor, pricing and promotions.
• Suggest add-ons (balloons, candles, cards) to complete celebrations.
• Process guest orders accurately using the point-of-sale system and invite guests to join NbC Email Club.
• Keep bakery clean and organized, including sweeping/mopping and dusting surfaces.
• Replenish display case and merchandise to maintain a strong visual presentation.
• Assist the Crafter with cake decorations and packaging supplies as needed.
• Open and close bakery and manage registers.

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community:

But it gets even better

We offer flexible work schedules. We’re keeping it casual. T-shirts and sneakers are where it’s at! Cake discounts. Yummm! You don’t have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You’ll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community.

Accountabilities/Duties

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Help open and close bakery including closing down registers.
• Learn to help build marketing email lists to help find potential fundraiser avenues.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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